Scrum Master Project Management

Janet Forka Fai Dinayen

Sr Scrum Master

ad5c0h@r.postjobfree.com

Phone: 240-***-****

https://www.linkedin.com/in/janet-dinayen-988639235

Clarksville, MD, 21029

Project Management/ Scrum Master Professional with over 9+ years of hands-on experience supporting product development life cycle through Agile product management. Specialized in software development, implementation, enterprise integration, and engineering services, with a depth of knowledge in solution development, information governance, business process design, strategic planning, change management, and various program support services. A proven leader in technology (IT) solutions at every stage of the life cycle, dedicated to helping businesses achieve new levels of efficiency and performance through technology evolution and Business process design. Known for excelling in navigating complex projects, fostering collaboration, and maximizing team performance. Proficient in stakeholder management and conflict resolution, with a deep understanding of agile methodology. Possesses a strong technical background coupled with exceptional interpersonal skills, committed to delivering outstanding value to clients and stakeholders. Skilled in utilizing agile management tools, including Confluence, Jira (JQL), ADO, Trello, Team Dynamix, and Slack for seamless status reporting and strategic planning.

Professional Experience

Sr Scrum Master/Agile Delivery Manager at Adtalem, Columbia MD May 2023 – Present

Supported the successful development of a data warehouse to consolidate and analyze data from various systems within different institutions, including student information systems, course management systems, library systems, and financial systems. The data warehouse serves as a centralized platform for tracking and analyzing key performance indicators (KPIs) related to student enrollment, academic performance, faculty workload, institutional finances, and other aspects of university operations including developing and maintaining the portals dashboards.

Partner with product managers and product owner in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.

Work closely with product managers in preparation for PI planning ensuring that we have our Epics and features fully refined with all requirements needed by the team for the PI.

Work closely with the PO and tech lead in identifying dependencies and resources needed for the project, work closely with the dependent teams for alignment and ensuring the right allocation of resources to the project.

Support successful scope and story breakdown, planning and estimates, removing impediments, communicating delivery and team health, and fostering high-performing teams with a focus on continuous improvement for quality and timeliness delivery.

Support various strategic initiatives, including solutions around identified challenges, building consensus with key stakeholders and business.

Supported the team in the Implementation of data governance policies and security controls to ensure data integrity, confidentiality, and compliance with regulatory requirements.

Coached the development team on the best Agile practices and led a successful transition of the pilot program.

Lead ongoing strategic conversations with Product Owners and various team members regarding the Product vision and backlog alignment.

Facilitated all SAFe planning and breakout sessions, Sprint ceremonies like sprint planning, DSU, Sprint Review, retrospective and backlog refinement.

Review high level deliverables across assigned Service Line projects and reports to the leadership on projects’ status. Prepare formal reports on the product status, communicating progress, dependencies, issues/risks and health, including weekly status reports to senior management.

Deliver high-quality projects that consistently meet or exceed stakeholder expectations.

Proactively identify potential risks and implement mitigation strategies. Perform risk management to minimize project disruptions and ensure smooth software transitions.

Sr Scrum Master at BNY Mellon, New York Sep 2021 – May 2023

Ensure seamless alignment between project scope, objectives, and organizational strategic goals. Supported the implementation of a healthcare certification program, ensuring compliance with regulatory standards. Coordinated with a team of developers, SME, and quality assurance analysts to deliver a user friendly and certification platform. Spearhead management of IT Infrastructure Cloud portfolio as driving force behind dynamic execution team. Oversee application/data migrations and thorough transition of non-production on-premises environments to Azure cloud platform. Assess migration prerequisites for data applications, addressing gaps identified through gap analysis. Escalate pertinent issues and potential risks to program team, facilitating effective mitigation strategies. Produce project reports and documentation while instituting robust change management processes. Employ Agile/Jira execution methodology to track/manage project progress.

●Provided Servant Leadership with a Lean-Agile mindset, supporting two teams of nine members each and a Release Train Engineer (RTE) to embrace SAFe core values and ensure continuous improvement.

●Establish and implement project management processes and strategies for all technical projects while analyzing project requirements and developing milestones and deliverable for teams.

●Evaluate project outcomes and implement lessons learned as continuous improvement.

●Orchestrated the successful data warehouse migration from on-premises infrastructure to Azure cloud servers, enhancing data security and accessibility.

●Supported the seamless transitioning of data from legacy systems to a new platform, ensuring data integrity and minimal disruption to business operations.

●Collaborated closely with data analysts and technical teams to develop migration strategies, perform data mapping, and validate the accuracy and consistency of migrated data.

●Organized comprehensive roadmap planning, timeline management, change control processes, workflow optimization, and Sprint planning for migration of non-production targets.

●Ensured compliance with DoD quality requirements, acceptance criteria, and conducted peer reviews for the highest quality code validation prior to production.

●Engaged with Application PM(s), DBAs, data security experts, and Informatica Test Data Management (TDM) data masking SMEs to facilitate smooth non-Prod to cloud migrations.

●Liaised with multiple stakeholders, resulting in comprehensive mapping of impacted application areas, resolution of dependencies, and timely completion of robust testing, leading to heightened stakeholder satisfaction.

●Delivered unwavering support to UAT participants, boasting a 90% success rate in issue triaging and resolution.

●Demonstrated remarkable initiative and adaptability, harmonizing the integration of vendor tasks and reviewing vendor deliverables.

Sr Scrum Master, Factspan Inc, California Jan 2021 – Sep 2021

Led a team of software developers and business analyst in the successful implementation of an insurance claims processing system Directed planning and execution of transformative middleware project, integrating diverse systems into unified platform. Established organization's corporate project management methodology and departmental procedures. Directed testing and deployment of software updates.

Project: Agile Lead for a large-scale SAP implementation that involved bringing financials from 76 different systems (SAP, JDE, EBS, etc.) into SAP S4 Central Finance (CFIN) for an enterprise-wide system of record for all financials.

●Suggested and supported healthy team practices while facilitating sprint planning and retrospective resulting in a 35% increase in team productivity.

●Facilitated collaboration between development, operations and risk management teams to achieve seamless systems integration.

●Provided guidance and oversight throughout SDLC sprints, to steadily progress towards attainment of project objectives.

●Facilitated all scrum ceremonies, driving teams through PI planning sessions and enabling informative Inspect and Adapt sessions.

●Presented resolute leadership by communicating project status to all stakeholders, negotiating resources, resolving issues, and mitigating risks.

●Celebrated timely delivery of projects, meeting budgetary, scheduling, and scope parameters while upholding uncompromising quality standards.

Agile Lead Scrum Master, PNC Bank, PA Dec 2017 – Jan 2021

●Oversaw and navigated medium to large-scale projects and subprojects, crafting project plans, schedules, and status reports to achieve project objectives successfully.

●Employed Agile product management techniques, resulting in a 30% reduction in time-to-market for new features.

●Successfully implemented a CRM solution, leading to improved customer relationship management, increased sales conversions, and enhanced customer satisfaction.

●Coordinated with product owners to curate and prioritize product backlog for the seamless delivery of tangible business value to stakeholders.

●Facilitated the codification of vital working agreements, Definition of Ready, and Definition of Done, ensuring clarity and cohesion within the scrum team.

●Supervised execution of new business implementation projects, guiding teams to meet stringent requirements and fulfill company-wide strategic objectives.

●Developed and executed project plans for novel system implementations, leveraging industry-standard project management tools and methodologies for seamless realization of project milestones.

●Supported a team of 8 developers, UI/UX designers, and QA professionals to deliver a successful next-generation digital banking platform.

●Led the integration of various financial systems, enhancing customer experience and streamlining backend operations.

●Conducted user acceptance testing and coordinated end-user training sessions, resulting in the seamless adoption of the CRM system across the organization.

●Served as chief mentor and facilitator within the burgeoning agile transformation landscape, guiding teams through the intricacies of agile principles and practices.

●Played a pivotal role in Scrum of Scrum sessions, coordinating release plans, presenting comprehensive project status updates, and addressing emerging risks and dependencies.

Scrum Master/Project Manager. The Hartford, CT July 2015 – Dec 2017

Generated performance reports tailored for senior management, offering data-driven insights to inform strategic decision-making. Evaluated and interpreted prevailing population distribution trends, offering well-founded recommendations to inform strategic initiatives. Collaborated in creation and refinement of complex program models, extracting and leveraging data from databases to construct statistical and financial models. Facilitated meetings, managed intricate dependencies within team, offered transparent visibility into delivery plans and ongoing progress, and promoted culture of continuous improvement within team. Ensured alignment between execution of product strategy, and engaging with product owners, development teams, and key stakeholders.

●Managed and supported various programmatic and business support services, leveraging EVM (Earn Value Management) processes across multiple programs to achieve schedule, cost, and technical performance.

●Administered responsibility for conducting intricate analyses and contributing to formulation of models designed to optimize profits, drive asset growth, minimize credit, operating losses, and assorted risk exposures.

●Spearheaded formation and leadership of data engineer team, overseeing successful integration of Agile/JIRA Toolsets and delivery of technology solutions to fulfill distinct business outcomes.

●Championed swift resolution of impediments, maintained rigorous adherence to established processes within team and fostered productive working relationships between Product Owner and development team.

Project Coordinator/Scrum Master, Westgate Resort, Orlando, FL Nov 2013 – July 2015

Successfully enhanced guest experience and streamlining operations. This involved implementing a new reservation and guest management system to improve efficiency and provide personalized services. Arranged sprint and release planning sessions, conducted daily stand-ups, and facilitated insightful retrospectives. Managed impediment backlog, motivating team members to pinpoint essential actions required for resolution. Documented and followed up on actions/decisions emanating from meetings for robust traceability of project progress. Created robust product backlog while crafting user stories enriched with precise acceptance criteria. Devised project management calendar for outlining milestones and objectives to guide project progress. Offered administrative support as required, contributing to development and execution of sound project strategies.

●Assessed project changes and upheld unwavering vigilance for timely accomplishment of project milestones.

●Played instrumental role in resource/information management for project teams, assisting in scheduling and planning of meetings and project-related activities.

●Mediated conflicts to foster harmonious team dynamics and coached individuals to enhance overall team cohesion.

Education

BSC Banking/Finance UNIVERSITY OF BUEA, Cameroon

Technical Proficiencies

Scrum Kanban XP SAFe JIRA Confluence Rally Visio Version One Slack Azure DevOps MS Windows Mac OS Share Point Office 365 Microsoft Teams Asana AWS Azure CRM Version One.

Areas of Expertise

Program & Project Management

Agile/Scrum Methodologies

Sprint & Release Planning

Product Backlog Management

Continuous integration and delivery

Impediment Resolution

Staff & Stakeholder Engagement

Product Road Mapping

Conflict Resolution & Mediation

Software Development life cycle

Strategic Planning & Execution

Cross-Functional Collaboration

Team Leadership & Training

Continuous Process Improvement

Version control systems (GIT)

Licenses & Certifications

Project Management professional Certified Scrum Master Professional Scrum Master Certified SAFe Agilis AWS Certified SAFe 6.0 PO/PM Certified.

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