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Steven Cook

Denver, CO, US ad5bz2@r.postjobfree.com +1-720-***-****

SUMMARY

Adept sales professional bringing over two decades of experience from several major industries. Extensive history in B2B sales, lead generation, and home exteriors. Highly motivated problem solver who enjoys being part of a team. EXPERIENCE

General Laborer

• Performed heavy physical labor as a general laborer, including loading/unloading machinery and materials, operating power tools, and shoveling.

• Successfully completed daily and weekly tasks on schedule with 95% accuracy, achieved efficiency by streamlining work assignments and implemented safety measures which resulted in a measurable reduction in workplace accidents. Account Manager

• Prospecting and identifying potential clients utilizing outbound phone, email, and various channels to sell BPO services.

• Qualifying and discovering needs/pain points using a consultative approach.

• Managing sales cycle and 4,000 + leads in Salesforce. Commercial Sales Development Representative

• Contacted potential clients via phone and email to prospect for business opportunities and schedule appointments for the Outside Sales team, exceeded goal of a minimum of 10 appointments scheduled per week.

• Improved client conversion rate, resulting in an increase in new customer acquisitions. Developed and implemented marketing strategies to ensure maximum market penetration and visibility.

Call Center Supervisor

• Oversaw call center operations, leading team of 20 agents to meet daily/weekly/monthly metrics, improved average call handle time and decreased customer wait time.

• Developed and maintained programs and procedures to ensure timely, efficient and efficient customer service, leveraging quality control programs and metrics to ensure adherence to standards and guidelines. Credit Specialist / Sales Representative

• Provided customer service to new and existing clients and obtained an increase in sales revenue by utilizing successful closing strategies.

• Negotiated and closed new credit and financing opportunities, obtained credit approval on all loan applications and increased customer satisfaction ratings.

Tile Installer

• Completed residential and commercial installation of tile flooring, backsplashes, and countertops, accurately and efficiently while meeting customer expectations.

EDUCATION

Supervisory Leadership CERT in Business Marketing

Kalamazoo Valley Community College • Kalamazoo, MI • 2001 High School Diploma

Portage Central High School • Portage, MI • 1998

SKILLS

Hard Skills: B2B Sales, Salesforce, CRM Software, Phone Communication. Soft Skills: Customer Service, Problem Solving, Patience, Active Listening. Indeed Sales Assessment - Highly Proficient

LaborWorks August 2020 - Present, Westminster, CO Auxillium April 2018 - June 2020, La Junta, CO

Eco Roof and Solar October 2015 - March 2018, Lakewood, CO Green Star Construction March 2013 - September 2015, Thornton, CO John Elway Chevrolet March 2011 - March 2013, Englewood, CO Creative Tile & Design October 2008 - March 2011, Breckenridge, CO

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