Junior R Laguerre

**** ** *** **

Miami, Fl *****

786-***-****

ad5byq@r.postjobfree.com

Technical Skills

Help desk support

POS Installation & Upgrades

Windows Server 2012 & 2016

Windows 10 Installation

Troubleshoot POS Systems

Work Experience

SmartSource Inc May 2021 – Present

Computer Technician

Helpdesk support, teller refresh, branch remediation for Chase Bank, preventive maintenance, installation

And break-fix solution of POS system. Update of software on pos, drive through speed of service system.

Diagnose software and hardware issue of POS system. Workstation deployment for Cvs Pharmacy.

Assigned IP addresses to computers and add computers to domain.

Troubleshooting system printers, installed network support application software, and experience with active directory. Support specialist for Miami Dade election department.

LAN/WAN- communication network & IP’s

Installation of Velo cloud, Windows server 2012, Windows server 2016

Installation of pin pads at Ross store, installation of modems on FPL trucks,

Installation of desktop monitors at Chase Bank, swapping of hard drive at stores

Windows 10 installation

Troubleshooting desktops computers. Installation of Smart technology equipment in home, camera, motion detector, contacts.

Installation of IP cameras, fire alarm installation in houses and businesses.

Dell server installation at Equinix downtown Miami

Tech Data May 2022 – August 2022

IT Technician

Troubleshoot and install point of sale systems for Pollo Tropical, Ross, Wendy’s restaurant, Victorias Secret, Marshalls, and other retail outlets.

Supported both Windows and MAC OS

Traced cables from Cisco switches to registers when devices are offline

Terminated cat5e cable at POS systems in the store

Install new POS devices including scanners and printer receipts at stores

Teleperformance March 2020 – May 2022

Agent Support

Provided technical support for agents of WellCare.

Assisted with password resets and unlocking of accounts

Assisted agents with gaining access to Centene Portal

Education

March-2023

Dell certified Technician

2020-2022

Computer Technician

CCNA Cisco Certify Network Associate in progress

2010-2013

Central Piedmont Community College

Associate degree in Cardiovascular Technology

Contact this candidate