Destinee Austin

ad5byp@r.postjobfree.com

McKinney, TX

Reliable, self-motivated, adaptable Customer Service Representative with over 10 years of assisting customers with first call resolution, problem solving, assisting with various issues, taking complaints, and managing high call volumes. Possess outstanding communication skills, great interpersonal skills, excellent problem-solving skills, time management, and the ability to multitask.

Professional Skills:

Microsoft Office (Word, Excel)

Effective communication skills and building rapport

Great organizational skills, multitasking, and problem solving

Strong telephone etiquette

Excellent written communication skills

Work Experience:

Austin Enterprises / Customer Management / Coordinator

9/2022-present

Organizing and coordinating incoming calls, emails and inquires for a Carnival cruise.

Check on billing and payment records

Organized accommodations, on-board offers and communicated passport requirements

Made reservations for private parties

Cornerstone Staffing / Customer Service

7/2021-10/2021

Provide excellent customer service with a helpful and friendly attitude

Managing inbound calls

Responding to emails and chat messages from customers regarding and updating ticket orders.

Brought resolution to various issues and complaints

Transferred calls accordingly

Onedevinetouch/DVine Styles / Customer Service Representative

4/2017-4/2020

Designed logo and advertisements of various items

Processed and completed online orders

Delivered orders to Post Office for shipping and handling

Heavenly Hands / Massage Therapist

6/2014-2/2017

Answered incoming calls

Provided customer service to onsite customers

Effectively communicated our services, special promotions and recommended suggestions for massage needs.

Performed Mobile Swedish, Hot Stone, Deep Tissue and Pregnancy Massages to customers’ satisfaction

Made recommendations for purchase of therapeutic products

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