Application for the Property Administrator Position
Resume:
JOY PHAN
SUMMARY
• Dedicated administrative professional with a proven track record of effectively managing administrative tasks and providing high-quality support. Committed to fostering positive work environments and delivering outstanding service. Experienced in property administration and adept at interacting with diverse individuals. Eager to leverage skills and experience to contribute to the success of Colliers Macaulay Nicolls Inc.
• Strong organizational skills, time management skills, verbal, and written communication skills.
• Dedicated to providing exceptional Customer Service, Administrative Management & Office Operation.
• Fast typing skills, proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Teams, and QuickBooks.
WORK EXPERIENCE
Administrative Assistant – Sunkyung Consulting Ltd. 04/2022 – Present
• Skillfully prepared and coordinated documents, maintaining accuracy and professionalism.
• Managed applications and service requests, ensuring adherence to procedures and timelines.
• Handled invoicing, payments, and financial records using QuickBooks and Excel.
• Utilized Excel for data analysis, resulting in improved organization and reduced errors.
• Conducted various administrative tasks to ensure efficient office operations. Property Assistant – Central Residence 01/2010 – 12/2017
• Interacted professionally with tenants, vendors, and visitors, addressing inquiries and concerns promptly and courteously.
• Answered phone calls, responded to inquiries, and handled correspondence in a professional manner.
• Maintained accurate records, files, and documentation, both physical and electronic.
• Scheduled and coordinated maintenance and repair activities for the properties.
• Supported lease administration processes, including preparing lease agreements and renewals.
• Handled tenant inquiries, complaints, and assisted with lease-related matters. Burnaby, BC
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Senior Events Coordinator – Brandmind Events Agency 11/2005 – 12/2017
• Supported Executive team, surpassing annual sales targets with a 10% increase year-over- year.
• Maintained positive relationships with stakeholders, achieving a 90% client satisfaction rate.
• Prepared event proposals, quotations, and service contracts, managing project costs to ensure a profit margin of at least 35%.
• Hired, trained, and coached over 60,000 event staff, ensuring high-quality service delivery.
• Conducted post-event evaluations to identify areas for improvement and enhance future events.
EDUCATION & QUALIFICATIONS
Post-graduate Certificate, Business Administration 01/2018 – 12/2018
• University of Manitoba
Bachelor’s Degree, Economics 09/1995 – 06/2000
• Foreign Trade University
REFERENCE
Available upon request
Joy Phan
Burnaby, BC
ad5but@r.postjobfree.com
April 28, 2024
Hiring Manager
Colliers Macaulay Nicolls Inc.
Gilmore, BC, V7A 1X7 Canada
Dear Hiring Manager,
I am writing to express my interest in the Property Administrator position at Colliers Macaulay Nicolls Inc., as advertised. With a solid background in administrative management and property administration and a passion for fostering positive client relationships, I am excited about the opportunity to contribute to the continued growth and success of your team.
As an Administrative Assistant at Sunkyung Consulting Ltd., I have developed strong organizational and communication skills while managing various administrative tasks with precision and efficiency. I have a proven track record of effectively coordinating documents, managing applications and service requests, and ensuring accurate financial records using tools such as QuickBooks and Excel. These experiences have honed my ability to prioritize tasks, meet deadlines, and maintain meticulous attention to detail — qualities that I believe are essential for success in the property administration role at Colliers. My previous experience as a Property Assistant at Central Residence has given me firsthand knowledge of property management processes and responsibilities. I am accustomed to interacting professionally with tenants, vendors, and visitors, addressing inquiries and concerns promptly and courteously. I have experience supporting lease administration processes, coordinating maintenance activities, and maintaining accurate records — all directly applicable to the responsibilities outlined in the job posting. I am particularly drawn to the opportunity to work at Lansdowne Centre, especially during its redevelopment into a master community with retail and residential buildings. The chance to be part of such a significant project is not only rare but also incredibly exciting for me. I am eager to contribute my skills and expertise to ensure its success.
I am confident that my combination of administrative skills, property management experience, and commitment to delivering exceptional service make me a strong fit for the Property Administrator role at Colliers Macaulay Nicolls Inc. I am not only excited about the prospect of joining your team but also eager to discuss in more detail how my background, skills, and enthusiasm align with the needs of your organization. Thank you for considering my application. I look forward to the possibility of contributing to Colliers Macaulay Nicolls Inc.'s continued success.
Sincerely,
Joy Phan
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