Herbert Jacobs

West Palm Beach, FL *****

ad5bth@r.postjobfree.com

+1-832-***-****

OBJECTIVE Driven, self-motivated business professional maintaining detailed administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Work Experience

Front Desk Agent

The Hampton Inn & Suites - Hotel - West Palm Beach, FL March 2023 to Present

Front desk agent

Responsible for checking guest in and checking guest out. Maintaining a clean and safe environment for the guest. Assisting with booking reservations also taking payment. Front Desk Agent

Holiday Inn Express and Suites - Houston, TX

April 2020 to July 2022

Answer phones, assisting customers with check in

Taking payments over the phone, face to face.

Sending out Credit Card Authorization Forms via email Front Desk Supervisor

The Hyatt Place North - Houston, TX

January 2019 to December 2020

Call Center E Answering inbound calls and Outbound taking Credit/Debit cards Resolves Customer Complaints Greet Customers warmly and ascertain problem or reason for calling, Canceling or Upgrade Service Assist with replacement of orders, refunds, or exchanges. Place and or Cancel orders

Handle

Customer Service Representatives

ZSR Management - Houston, TX

March 2017 to September 2020

2020*Secure an average of 15 rental agreements each month*Completed final move-out walkthrough for tenants. *Carefully screened applicants for tenancy.

*Communicated effectively with owners, residents, and on-site associates.

*Trained and motivated leasing staff during bi-monthly training. *Quality Control walk-through on units to make sure they are moved in ready. *Maintained original leases and renewals for the management office CSR AGENT- Houston Methodist managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs

Education

B.A. in Entrepreneurship Business Admin0

Strayer University

Skills

• Banking

• Warehouse Experience

• Auditing

• Packaging

• Forklift

• Load & Unload

• Bookkeeping

• Sales

• Materials Handling

• Order Picker

• Cash Handling

• Microsoft Office

• Order Picking

• Accounting

• Shipping & Receiving

• Accounts Receivable

• Account Management

• Merchandising

• Management

• Upselling

• Quality Assurance

• Negotiation

• QuickBooks

• Microsoft Powerpoint

• Hotel experience

• Phone etiquette

• Customer service

• Hospitality

• Guest services

• Front desk

• Leadership

• Bookkeeping

• Accounts receivable

• Communication skills

• Hotel management

• Organizational skills

• Multilingual

• Guest relations

• Multi-line phone systems

• Sales

• Quality control

• Cash handling

• Account management

• Retail sales

• Night audit

Certifications and Licenses

Forklift Certification

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