Prince George, VA *****

Ph. 804-***-****

ad5bt9@r.postjobfree.com

Neville Jones

TECHNICAL PROFICIENCIES

Tools currently used at VITA / NG where I supported over 3000 server backups daily.

(Servers) Windows 2008 enterprise server R2 to Windows 2016 enterprise server R2

(Servers) Symantec Appliance NBU 5230 and NBU 5220

(Software) Windows Active Directory, VPN and Citrix

(Software) Veritas Netbackup version 3.4 to the current 8.1.x

(Software) Veritas Cluster Services

(Software) EMC Avamar 7.5.0 - 18.2.0

(Software) Azure and Windows Office 365 (Word,Excel,Access, Power Point and Outlook)

(Programming / Development) IIS 6, configure HTTP (ISAPI, ASP.NET) and NTFS permissions, Web Services, SQL Server Database backup and restore (SQL development, and SQL

(Storage) 990 Data Domain (5.2.0.6-307320), 860 Data Domain and 4500 Data Domain

(Backup Clients) Vmware vmx04 to vmx10

(Backup Clients OS) Windows, Linux (XX), Solaris (XX), AIX, NAS, Microsoft SQL Agents and Microsoft Exchange Agents

(Libraries) IBM 3500 series, Spectralogic and ADIC

(Reporting) ServiceNow, ITSM, Crystal Reporting, DPA and Aptare PROFESSIONAL EXPERIENCE

IT Lead Consultant GuideHouse

Remote Aug 2020 – March 2024

Provide Tier 2 level support in resolving Azure environment issues

Office 365 application support (Exchange, Onedrive, Outlook, Teams, SharePoint)

Supporting Citrix Apps

OneDrive Data Migration Project for 1200 clients

Daily Service Desk Calls

Data Protection Storage Administrator II Black Knight Financial Services Glen Allen, VA Jan 2016 – May 2019

Provide on-site and remote assistance in resolving technology support issues

Conducts advanced troubleshooting, analytical, problem-solving of root cause analysis, researching and resolve technical problems and incidents.

Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.

Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities.

Stay current on applicable technologies and bring that knowledge to team members. 1

Manage multiple activities and tasks simultaneously.

Installing, troubleshooting and maintaining computer hardware and software.

Escalates trends and outages as needed to leadership.

Responsible for running reports and communicating results to leadership.

Communicates technical information to a non-technical audience.

Successfully managed all Business Continuity actions during annual Disaster recovery tests at the Glen Allen, VA location.

Maintain Avamar configuration and replication enabling the system to decrease replication time allowing a larger time cushion to meet Business Continuity SLA’s.

Partnered with Veritas to implement Netbackup appliances (52XX series) at the Glen Allen facility to enhance Business Continuity/Disaster Recovery operations. A complex due to our network segmentation using multiple VLANS to service many disparate customers.

Responsible on the following subjects for Black Knight Financial for all Glen Allen based operations Richmond Technical Center Disaster Recovery and Business Continuity physical operations, Richmond Business Continuity personnel, EMC Avamar, EMC Data Domain, and Symantec/Veritas Netbackup

System Administrator II Northrop Grumman

Chester, VA Aug 2015 – Dec 2015

Same position duties as (Information Technology Specialist III with VITA). VITA source out to Northrop Grumman

Information Technology Specialist III Virginia Information Technology Agencies - Northrop Grumman

Chester, VA June 2002 – July 2015

Supported Statewide Agencies with Enterprise Backup and Recovery processes

Supported server team with daily monitoring, reporting and remediation of failing backups

Provided assistance to Client in testing of NBU product updates

Reviewed backup jobs and executed restore jobs

Played essential role in Disaster recovery planning and testing

Conducted vaulting process and daily tape management

Managed Netbackup and Avamar support issues

Application Developer Expert Virginia Information Technology Agencies Richmond, VA July 1999 – May 2002

Conducted user needs assessments

Designing both single screen and MDI systems

Utilized Windows API to monitor and respond to the operating environment, and to manipulate files and applications

Utilized OCX controls as Calendar, date combo boxes, percentage indicator, a status bar, and to enhance the user interface

Wrote queries and stored procedures to information from SQL Server database to Visual Basic and MS Access applications

Coded programs using DDE and OLE Automation to process data, and to initiate automated templates prepared in Word and Excel

2

Participated in the development of quality assurance and change control standards

Conducted PC software evaluation and training for State database applications using Visual Basic and Access

Designed, developed, implemented and maintained automated testing methods and programs for multiple systems

Designed, developed, and performed system testing programs and conducted user acceptance testing, evaluated/prepared results, and reported test results to the user and/or system designer

Conducts advanced troubleshooting, analytical, problem-solving of root cause analysis, researching and resolve technical problems and incidents.

Identified and reported production problems and implement corrective measures by communicating with the system designer and updating documentation

Participated in user meetings and performed analysis to assist with the creation of requirements documents for proposed computer information systems

Supervised and evaluated the performance and training of personnel to include utilization of personal computer and custom developed software

Maintained and monitored project documentation by analyzing changes required by legislation, audit findings, and management decisions

Developed and deployed procedures to ensure appropriate project documentation is maintained

Wrote HTML web pages and programs to generate and customize them EDUCATION

Bachelor of Science (B.S.) in Computer Science Virginia State University Continuing Education: University of Richmond Grad studies

ITIL Foundations V4 and PMP training

Netbackup Administrator Certification (Symantec)

Avamar Administrator Certification (EMC)

3

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