OSCAR BENAVIDES

ad5bqn@r.postjobfree.com 347-***-**** ***-17 Sanford Av. Apt1E- Flushing, New York 11355 WWW: Bold Profile

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Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over two years of experience with nationwide airline services company. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.

• Live Cargo Handling

• Ground Support Services

• Ramp Generator Operation

• Baggage tag checks

• Crew assistance

• Loading and unloading

• Logistics

• FAA Regulations

• First Aid Certification

• Yard Operations Support

• Electric Pallet Jacks

• Power Washing

• Materials Handling Safety Training

May 2013 - Oct 2014

Ramp Agent

Swissport - Flushing, New York

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Loaded and unloaded luggage and freight and

assisted crew and travelers with bags for ove50

costumers daily flights.

•

Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

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• Transferred luggage from aircraft to collection areas WEBSITE, PORTFOLIO, PROFILES

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

safely using equipment.

Loaded and unloaded luggage and freight and

assisted crew and travelers with bags for over daily flights.

•

Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

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Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs

•

Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency

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• Connected electrical power unit and hoses to aircraft Transferred luggage from aircraft to collection areas safely using equipment

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Feb 2010 - Dec 2012

Counter Attendant

Bake Penn - Manhattan, New

York

• Managed multiple tasks in high-volume environment. Maintained clean and organized appearance for

restaurant areas to attract and retain customers.

•

Addressed guest complaints and resolved issues to

promote satisfaction.

•

Processed customer orders and accurately entered

into order system.

•

Demonstrated knowledge and applied proper food

handling standards.

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Provided information regarding promotions and menu items.

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Kept kitchen, counter and dining areas cleaned and sanitized.

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Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

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Brewed coffee and tea and changed out drink station syrups.

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• Prepared salads, soups and sandwiches for customers. Documented customer orders and conveyed special

requests to kitchen staff.

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Delivered exceptional service as illustrated through multiple positive Yelp reviews.

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Loaded dishwasher with china and thoroughly

hand-washed dishes, pans and utensils to tidy up

serving line

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Apr 2006 - Feb 2010

Driver -Helper

Assisted driver with product or package deliveries to residential and commercial locations.

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Imperial Paper Bag INC. -

Manhattan, New York

Displayed very good communication and customer

service skills

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Exhibited good attendance, work habits and

willingness to learn job functions.

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Prevented damage to packages and products by

correctly securing loads.

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Arranged packages on truck to achieve best use of

storage space and to minimize damage.

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Used proper safety techniques and gear such as lifting straps to move items off truck.

•

Loaded products or packages onto trucks and

organized items according to preset sorting

procedures.

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Secured products on truck with use of straps, load bars and bulkhead attachment points.

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Relayed information about delivery changes and new orders.

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Operated moving truck safely to deliver items to

destination without nicks or scratches.

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Verified documentation and condition of freight to assure quality standards were achieved.

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• Delivered employees and materials to job sites daily Loaded and secured items in trucks to avoid damage to parcels during delivery

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Delivered goods and products to customer on time

and in excellent condition

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Worked directly with customers to assess damage and incompleteness of orders

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Cleaned vehicle regularly to maintain professional appearance

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Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep

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Displayed very good communication and customer

service skills.

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Drove vehicles to deliver products and picked-up

rejected or defective materials for return.

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Mar 2000 - Jul 2006

Salesman and Manager

New York Comfort INC. - Bronx,

New York

Promoted and up-sold products and services to meet needs of customers.

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Showcased product features to customers and

discussed technical details to overcome objections and lock in sales.

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• Upheld high standards of customer service by

promoting and upselling new products and services. Used consultative sales approach to understand

customer needs and recommend relevant offerings.

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Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

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Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

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Established fair pricing structures and finalized

contracts to complete purchase agreements with

customers.

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Mar 1985 - Oct 1999

Professional Counter Person

New York Bagel Cafe & Deli -

Manhattan, New York

Processed checks, cash and credit purchases or

refunds.

•

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

•

• Managed multiple tasks in high-volume environment. Maintained clean and organized appearance for

restaurant areas to attract and retain customers.

•

Demonstrated knowledge and applied proper food

handling standards.

•

Kept kitchen, counter and dining areas cleaned and sanitized.

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Accurately operated cash register to process

customer payments.

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Performed serving, cleaning and stocking to high

standards and provided excellent customer

satisfaction.

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Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

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Replenished serving stations with fresh food and

cleaned up spills.

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Brewed coffee and tea and changed out drink station syrups.

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• Prepared salads, soups and sandwiches for customers. Documented customer orders and conveyed special

requests to kitchen staff.

•

Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

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Inspected kitchen equipment and appliances Five

times per week to verify functional operation.

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Delivered items to guest tables and addressed and

requests.

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Worked to maintain outstanding attendance record,

consistently arriving to work ready to start immediately

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Successfully maintained clean, valid driver's license and access to reliable transportation

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Demonstrated respect, friendliness and willingness to help wherever needed

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Replenished condiments, beverages and supplies

while maintaining cleanliness of service areas.

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Dec 1984 - Mar 1985

Passenger Van Driver

Self Employed Services - Bronx,

New York

• Arrived on time to customer appointments.

Waited for passengers at designated high-volume

locations such as airports and popular nightlife spots.

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Upheld high standards of cleanliness, sanitation and service.

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Checked in with dispatch to determine schedule and planned pickups.

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Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

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Waited for passengers at designated high-volume

locations such as airports and popular nightlife spots

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Stored passenger luggage and personal items with

care for safety and security

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• Operated party vehicles, buses and town cars

Completed individual and business documentation

on-time and with minimal errors

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Transported high-value clients with professionalism and discretion

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• Provided mobility to assistance to disabled passengers Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition

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Hired new drivers, maintained performance and

managed customer service

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Helped passengers with luggage, collected fares and politely answered questions

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Read maps and followed written and verbal

geographic directions

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Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance

for customers

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Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order

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Jun 2013

Certificate of Achievement: Aviation Costumer Service La Guardia Airport Queens, NY

1991

Associate of Arts: Liberal Arts And Sciences

Hostos Community College of The City University of New York The Bronx, NY Jun 1987

High School Diploma

P.S.025 Bilingual School Bronx,New York

EDUCATION

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