JL

Jennifer Lopez

Professional Summary

Goal-oriented manager with distinguished experience in car finance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Westlake Financial Services - Dealer Account Manager 10/2023 - Current

Santander Bank Us - Branch Manager

Philadelphia, PA

08/2017 - 08/2023

Strengthened dealer relationships by conducting regular check-ins and addressing concerns promptly.

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Increased sales volume by assisting dealers with product selection and pricing strategies.

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Collaborated with marketing team to develop targeted promotions for dealer network, boosting revenue.

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Provided exceptional customer service, resolving dealer issues quickly and effectively.

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Implemented new account management processes that streamlined communication with dealers and improved overall efficiency.

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Analyzed sales data to identify trends and opportunities for growth within the dealer network.

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Conducted product training sessions for dealership staff, ensuring thorough understanding of features and benefits.

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Negotiated contracts with dealers, securing favorable terms for both parties.

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Assisted in the development of dealer incentive programs to encourage increased sales performance.

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● Maintained friendly and professional customer interactions.

● Assessed employee performance and developed improvement plans. ad5bqd@r.postjobfree.com

321-***-****

Winter Springs, FL 32708

Skills

● Direct Sales

● Market Intelligence

● Product Knowledge

● Goals and Performance

● Verbal and Written Communication

● Business Development and Planning

● CRM Software

● Sales Territory Growth

Profit and Revenue-Generating

Strategies

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● B to B Sales

● Systems Analysis

● Exceptional Multitasking Skills

● Microsoft Windows

● Microsoft Teams

● Loan Modification

● Financial Analysis Aptitude

● Loan Application Management

Education

06/2003

Sanford Brown Collage

Revere, PA

BBA: Business Administration And

Management

Certifications

● Florida Certified Notary Public

Bank Of America - Relationship Manager

Orlando, FL

08/2015 - 07/2017

PNC Bank - Personal Banker

Philadelphia, PA

09/2012 - 06/2015

Clear Channel Radio Philadelphia - On-Air Radio Personality Philadelphia, PA

Met deadlines by proactively managing individual and team tasks and streamlining processes.

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Engaged employees in business processes with positive motivational techniques.

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● Gathered and reviewed customer feedback to improve operations. Maintained company compliance with local, state and federal laws, in addition to established organizational standards.

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Organized and led staff orientation programs and training to promote collaboration.

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Motivated employees through special events, incentive programs and constructive feedback.

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Built and maintained relationships with new and existing clients while providing high level of expertise.

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Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

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Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

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Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

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Promoted financial products by maintaining excellent service offering knowledge.

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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

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Promoted financial products by maintaining excellent service offering knowledge.

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Worked closely with management to strategize sales techniques to increase branch production and customer service.

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Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

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Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.

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Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients

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Answered customer questions and explained available services such as deposit accounts, bonds, and securities

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02/2005 - 07/2012

Announced ads, song switches and breaking news segments for radio broadcasts.

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Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.

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Found, researched, fact-checked and wrote scripts for relevant topics in local news.

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Facilitated live coverage of special events, promotions and sports matches.

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Answered booth call line and took song suggestions or comments from listeners.

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Languages

Spanish

Native or Bilingual

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