PAMELA SANCHEZ

Fort Worth, Texas · 817-***-**** · ad5bpx@r.postjobfree.com

Computer Help Desk Technician Desktop Administration Specialist

Determined leader and IT professional dedicated to completing tasks and IT job responsibilities in a timely manner. Recognized by managers as having a fantastic attitude…

●Over 10 years of customer service experience going above and beyond to provide excellent service to both internal colleagues and external clients.

●Communication skills including Bi-lingual Spanish

Skills

●Problem-Solving

●Dependable

●Eager Learner

●Technical troubleshooting

●Hard worker

●Team player

Education

United Training Academy 09/2022 – 12/2022

●IT Networking and Security (ITNS)

ATI (closed in 2013) 07/2010

●Automotive Technology

North Texas Job Corps 05/2001

●Security and Administration

Certifications

•CompTIA IT Fundamentals, Pursuing

•CompTIA Network+, Pursuing

•CompTIA Security+, Pursuing

Professional Experience

01/2023 – Present Caregiver and Professional Development

●Studying for CompTIA certifications

09/2022 – 12/2022, United Training Academy

Student, IT Networking and Security (Training Includes, but is not limited to:)

●Conducted labs pertaining to network configuration, server configuration, and malware analysis

●Understanding computer hardware fundamentals including RAM, CPU, drives, motherboards

●Network fundamentals including network design, routers, switches, network adapter cards, LAN and WAN technologies, wireless networks, OSI and TCP/IP models

●Security fundamentals including common malware, identifying attacks, mitigation techniques, business continuity and disaster recovery

04/2020 - 01/2024

Warehouse, Amazon Fulfillment Center Dfw7

●Put orders together and packed items for shipment.

●Trained new hires for my department as well as retrained other employees.

●Cleared jams and unblock the conveyor system.

●Paid close attention to gain a thorough understanding of the duties required for each shift.

04/2022- 10/2022

Customer Service Associate, Family Dollar

●Assisted customers in completing their purchases.

●Kept aisles clear, clean, and safe while restocking.

02/2016 – 02/2020

Facility Services, TCU

●Accepted responsibility for all building keys that had been assigned to me.

●Operated all cleaning equipment and used chemicals while following all safety protocols and procedures.

DFW Terminal

Driver

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2014 - 2016

Hospitality and Retail

McDonalds

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