LISA M. LEWIS
PROFESSIONAL SUMMARY
Over ** years experience in the residential multifamily and housing division as a Property Manager. Assistant Manager and Compliance Manager. Energetic, dedicated, and proven to meet deadlines. Excellent with analyzing monthly budgeting and accounting reports to maintain expenditure controls. Ability to contribute to a company's overall success through the use of exceptional marketing, managerial skills and company sponsored resident and community social activities Certifications Georgia Registered Notary/Certified Life Coach Additional Relevant Skills Customer Service Renewal/Recertification Process Excel/Microsoft Office Suite
WORK HISTORY
Property Manager, 12/2019 - Current
Quest Communities Organization
Spearhead the eviction process on behalf of the management company, including but not limited to appearing in court
Market property to prospective residents by planning and hosting on-site events, utilizing social media platforms in addition to paid media outlets
Property maintenance budgeting
Counseled residents on Low Income Housing Tax Credit (LIHTC) program requirements
Verify resident eligibility to participate in LIHTC program and terminate participants, if necessary
Provide clerical support and customer service during leasing transactions
Followed up on delinquent tenants and coordinated collection procedures
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
Assistant Property Manager, 02/2018 - 08/2019
Dorchester Management Services
Manage and supervise the financials, operations, maintenance, administration, and improvement of the residential property
Assume duties of property manager in his/her absence, which included overseeing proper move-outs, scheduling maintenance for units, conducting inspections related to evictions, etc
Prepare and manage the operating budget to control expenses and meet financial objectives; Prepare financial variance reports as needed
Verify resident eligibility to participate in LIHTC program and terminate participants, if necessary
Develop, implement and monitor marketing strategy to maximize resident occupancy and generate a sustaining flow of qualified prospects
Inspect the property on a regular basis and schedule improvements and repairs
Complete and submit, timely and accurately, all records, reports and documents required by the company and federal or state agencies
Regularly conduct marketing surveys to be aware of competitors' activities in the surrounding
Kept accurate records of all resident and tenant correspondence.
Manager, 01/2016 - 08/2019
YMO Real Estate
Provide training for leasing staff regarding tax credit program changes, policy and procedures
Assume duties of property manager in his/her absence, which included overseeing proper move outs, scheduling maintenance for units, conducting inspections related to evictions, etc
Accomplished multiple tasks within established timeframes
Maintain high occupancy of units in addition to a low delinquency of payment for the property
Provide clerical support and customer service during leasing transactions
Ensure compliance with pre-determined monthly budget and maintain proper file documentation related to the budget
Advised clients on Section 8 housing program rules and regulations
Tax Credit Leasing Specialist, 11/2012 - 09/2013
Courtland Partners
Leasing, sales, marketing and advertise promotions, performed outreach and social media marketing, and coordinate residential community activities
Maintained 90% or above occupancy rate; Focused on resident retention
Supported front and back office
Educate and train leasing staff on program policies and procedures
Evaluate leasing staff on job performances
Counseled and educated clients on LITCH housing program qualifications, rules and regulations
Advise residents on financial and budget planning
Approve/terminate participants LITCH eligibility
Consult and assist participants with housing search/support housing placement process
Promotions, outreach marketing, advertisement, and coordination of community activities; Knowledgeable of state government housing programs and special housing services
Property Manager, 09/2005 - 11/2012
Universal Realty Associates, LLC
Provide property management services for a portfolio of 20 single-family homes for a sole proprietor
Spearhead the eviction process on behalf of the property owner, including but not limited to appearing in court
Maintain high occupancy in addition to a low delinquency of payment for the properties
Provide clerical support and exceptional customer service during all transactions
Ensure compliance with Section 8 program requirements for select properties
EDUCATION
Associate of Arts, Business Administration, 05/1992
Atlanta Technical College - Atlanta, GA
Newnan, GA 30265
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SKILLS
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Building Operations
Fair Housing Mandates
Affordable Housing Programs Knowledge
Property Tours
Tenant and Eviction Laws
Multi-Family Property Management
Leasing and Sales
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