Summary

Skills

Experience

Suzette Jean

Laguna Hills, CA 92653

Cell: 850-***-****

ad5bnv@r.postjobfree.com

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills. Multi-line phone systems

Payment processing

Conflict management

Attractions and amenities knowledgeable

Customer service

Effective planning

Quality Inn May 2019 to April 2020

Front Desk Clerk

Panama City, FL

Reviewed account information and individual customer charges to produce correct bills. Maintained clean and presentable reception area to maintain professional business reputation. Arranged special accommodations for guests to maintain optimal satisfaction Managed customer complaints and rectified issues to complete satisfaction. Processed payments, issued bills and kept drawers accurate to meet financial targets. Met needs of walk-in customers by staying up-to-date on room availability and current promotions. Holiday Inn June 2014 to April 2019

Front Desk Clerk

Crestview, FL

Reviewed account information and individual customer charges to produce correct bills. Maintained clean and presentable reception area to maintain professional business reputation. Arranged special accommodations for guests to maintain optimal satisfaction Managed customer complaints and rectified issues to complete satisfaction. Processed payments, issued bills and kept drawers accurate to meet financial targets. Investigated and independently resolved all customer complaints to boost satisfaction. Collaborated with housekeeping and maintenance staff to address and mitigate facility issues. Set guest and group reservations and processed check-ins and check-outs. Planned customized itineraries for guests, which included lodging and activity, resulting in promotion of local tourism and entertainment industries.

McDonald's November 2009 to March 2014

Manager

Panama City, FL

Executed new training initiative to improve skills and develop leaders from within. Trained and mentored new employees to maximize team performance and achieve daily performance objectives.

Led employee performance reviews and discussed improvement strategies with each team member. Managed day-to-day operations, including supervision and assignment delegation for 20-member team. Greeted and assisted all customers daily in high-traffic retailer. Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.

Consistently met financial targets with close monitoring of expenses, labor hours and supply use. Education and Training

Accomplishments

Gulf Coast State College May 2001

Associate of Arts: Marketing

Panama City, FL

Appointed Employee of the Month March 2014

Appointed Employee of the Month December 2018

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