**** ****** ***** ******

Garland, TX *****

*** - *** - ****

Nicholas D.

Jones

Objective:

To obtain and succeed in a position that will increase and provide a substantial, positive outcome when engaging and learning from a customer's present and future situation(s). To demonstrate excellent communication skills within the workplace, employees, managers, and customers. My general knowledge from completing and experiencing various criteria in my college degree courses, yet, occupations will be very helpful in all circumstances in order to give the business and customers the service they may need.

Experience:

January 5, 2022 - April 4, 2022

Plano,TX

At Home

Production Assembler

Forklift

Unloading/Loading Trucks

March 7, 2021 - December 11, 2021

Dallas,TX

Amazon

Warehouse Associate

Material Handler

June 8, 2020 - February 16, 2021 Carrollton,TX.

UPS

RF Scanner

Air Cargo

Compactor

Sorting Mail Forklift

January 6, 2020 - April 24, 2020 Dallas, TX. Telvista

Sales Representative

Inbound calls.

Enrolling and registering for a subscription(s).

Verifying Vehicles.

Top-Down Selling.

June 1, 2018-February 2019 Richardson, TX IQOR

Agent

Inbound/ Outbound calls.

Dispatch To Service Providers.

Fast AHT. Average Handle Time.

Low NOC. Not On Call.

Adequate and Sufficient Customer Service.

De-escalation.

April 1, 2018 May 30, 2018 Amazon Garland, TX

Fulfillment - Sortation

Stocking merchandise on required vans for routes.

November 29, 2017-February 28, 2018 CMI Groups Garland, TX

Outbound

Customer service representative

Following the company script when making outgoing calls. Following the five basic parts of making a phone call which contains name, address, company name, reason for calling, and getting a knowledgeable address. Making sure you are giving valid and reasonable reasons for calling. Giving the best customer service to obtain the reason for your calling. Keep a 85% or higher QA. Fast typing skills while communicating with the customer.

March 2017-December 1, 2017 WINCO foods Garland, TX

Cashier

Communicating with customers and meeting their needs. Maintaining a positive till while on assigned shift. Keeping a highly satisfied customer. Exchanging money from the register to the customer's hands as needed as well as validating checks to make sure they are in positive standing with the store. Communicating with other departments within the store when necessary. Keeping a clean work environment where the register and food is being exchanged and transferred in order to be bagged body customers.

November 2014 - October 2016

General Production Worker

Tosca

Sanitizing RPC's

May, 27 2014 – October 31, 2014 Kroger-Starbucks/Deli Dallas, TX

Customer Service Representative

Prepared and served various coffees, drinks, and foods.

Memorized and succeeded in the knowledge of the backgrounds for each coffee.

Unloaded Starbucks Trucks upon arrival.

Closed Store – cleaning all utensils and machines needed and used to maintain the store. Cut and served deli meats to every customer's satisfaction.

Registrar/ Closed Registrar.

August 2012 – April 2013 PLS Check Cashing Dallas, TX

Customer Service Representative/ Lobby Host Cashed Checks and Money Orders.

Verified checks, cashier checks, and returned money orders. Western Union Transactions.

Bill Payments (water, phones, electric, and etc.) Greeting the customers when entering the lobby.

Maintained a clean and presentable lobby for a highly satisfied environment.

Education:

●High school equivalent

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