Maureen S. Flannery, MSM
***** ******* **. ******** ****, OH 44126
Phone: 440-***-**** ad5blk@r.postjobfree.com
Objective: I am looking for more challenging career to practice some of my recently learned coding skills.
Education: Master of Science of Management, May 2013
The University of Akron
Concentration: Management of Information Systems (MSM)
Bachelor of Arts & Science, May 2006
Kent State University
Major: Mathematics/Minor: Business Administration
Post-Degree Professional Certificate
Cuyahoga Community College, May 2023
Allstate / National General Insurance Company / Amtrust Financial Company
Software Quality Assurance Test Analyst
July 15, 2015 – Current
Identified, researched, and tested current business systems issues
Analyzed project requirements and recommended solutions to meet the needs of end users and business
Created and executed test plans/scripts then verified results through manual and automated tests (included functional, system, usability, acceptance, and regression testing)
Used SQL databases, Excel spreadsheets, and business requirements to create & run test cases & test sets
Created or suggested solutions using a comprehensive knowledge of systems toward the business need
Assisted business unit with analysis of potential changes or improvements and supporting documents
Reported of any facts, information, and errors that may impact the success of a project or deliverable
Communicated needs, errors, and questions with other teams to coordinate the needs of each test
Reported errors, created Sharepoint & Azure issues for errors, and oversaw the completion of that issue
Coordinated and participated in project reviews, system analysis, and enhancements
Created & reviewed weekly tests (over 20,000 rules) to prevent problematic policies from being created
Created tests for the creation and distribution of sales commissions to agents
Cuyahoga Community College
Adjust Professor – Introduction to Software Quality Assurance
August 15, 2022 – Current
Developed and delivered course material, such as syllabus, PowerPoint presentations, and lectures online
Created assignments, such as projects, laboratory exercises, and weekly discussion topics
Advised and assisted students to navigate through college requirements and opportunities
Participated in faculty and departmental meetings
Graded and corrected assignments from students while providing feedback to better understand the material
Diebold Corporation
Project Coordinator
June 17, 2013 – January 2015
Coordinated 3 National projects and 12 regional projects
Attended weekly team meeting for each project to review project status and goals
Created & maintained project schedules using Excel and Diebold proprietary software
Created site numbers and addresses for each installation in order to direct revenue to appropriate region
Communicated with Project Mangers, Resource Advisors, Technicians, and Customers as needed
Triggered equipment for manufacturing while preventing excessive production
Searched for matches of equipment necessary for project and interchanged it, then alerted team of swap
Sent weekly updates to all members in project with status of projects, copy of master schedule, software, instructions for the appropriate project, and requirement checklist
Shipped equipment to appropriate site with necessary labels while reducing warehouse holding times
Created & sent Installation Notifications to customer for approval
Updated any Past-Due’s in installation in Diebold propriety software with appropriate escalations
Cleveland Catholic Charities
(Formerly Catholic Youth Organization & Community Services of Summit County)
June 1997- May 2013
Recreational Respite Program for MR/DD – Activities Leader
Directed staff of fifteen to coordinate activities for adults who have mental and physical disabilities.
Lead group-based projects to aid in enhancement of gross and fine motor skills for clients such as crafts, cooking, sports, swimming and board games.
Attained supplies for program using allotted budget.
Scheduled special event activities including dining and transportation.
Provided companionship, care, and support to the clients
Prepared and presented meals.
Provided physical and hygienic support.
Adult Day Center- Senior Care Aide
Created and delivered personal care plans for clients
Assisted in activities of daily living
Provided assistance to participate in activities as part of a therapeutic recreation program
Monitored client behavior to complete documentation, such as attendance logs and daily progress reports
Completed all responsibilities listed in the above description of an Activities Leader.
Computer Skills:
Microsoft:
Defender, Outlook, Access, PowerPoint, OneDrive, Project, Word, Visio, Publisher, Excel, SharePoint / Azure DevOps, Office Teams, PeopleSoft, EPPIC (as Administrator), SalesForce, TeamViewer, SQL
Others Software:
Adobe, Java, Selenium, LoadRunner, API, GIT, C#, JavaScript, .Net, AWS, Jira, Docker
Specific Testing Skills:
Acceptance, Unit, Load, Functional, Non-Functional, and Regression Testing,
Manual & Automated Testing,
Test Case Creation, Test Set Creation, Test Prioritization,
Test Validation & Test Verification
GitHub Link: https://github.com/mflanner1982
Certifications:
Information Technology Programming and Development Certificate from Cuyahoga Community College
.Net Programming, Post-Degree Professional Certificate from Cuyahoga Community College
Web Application Development Certificate from Cuyahoga Community College
ISTQB Foundations Certified ISTQB® - # 23-CTFL-02559-USA