Denise K. McDuffie 919-***-****

ad5bku@r.postjobfree.com

Durham, NC

PROFFESIONAL SUMMARY

With more than 20 years of experience as a business professional, I excel in problem-solving. I thrive on collaborating with stakeholders, utilizing my excellent customer service and communication skills. My boundless curiosity, agility, and passion to excel drives me to continually seek out new learning opportunities. Salesforce Customer focused

Project leader SAP

EXPERTISE

Creative problem solver

Multi-tasker

Microsoft Office Collaboration Learning agility

WORK EXPERIENCE

Align Technology – Morrisville, NC

Sales Support Specialist, December 2022 - October 2023

• Deliver exceptional service to Territory Managers and providers

• Offer support to providers, including product assistance and technical guidance

• Assist with website navigation to both internal and external stakeholders

• Timely resolve incoming requests via email, phone, and chat

• Demonstrate efficient and productive call metrics in a fast-paced environment

• Prioritize customer satisfaction to drive increased revenue with ease of doing business

• Promote and deliver team process improvements and knowledge sharing Customer Care Representative, June 2021 - December 2022

• Resolve customer concerns and document interactions

• Create detailed reports of product safety issues and complaints

• Consistently a high performer meeting and exceeding all team KPI’s

• Represent the team as project leader at internal meetings

• Manage complex escalations and investigations

WORK EXPERIENCE CONTINUED

SAS Institute – Cary, NC

Senior Travel Consultant, 2005 - 2021

• Reserve intricate domestic and international travel itineraries for internal / external customers

• Effectively manage multiple projects simultaneously

• Build rapport and trust with stakeholders; developing relationships and strong repeat interactions

• Comply with company safety and budget constraints ensuring smooth travel and expense reporting

World Travel Partners / BTI – Research Triangle Park, NC Corporate Travel Consultant, 1993 – 2005

• Corporate Supervisor for five (5) years managing 30 employees

• Lead Agent for the Glaxo Smith Kline account

• Responsible for payroll, fleet management, logistics and agency success

• Strengthened relationships and grew the business YoY with corporate clients EDUCATION

Lucas Travel School, Raleigh, NC - Travel Certificate 1988 UNC – Greensboro, Greensboro, NC – General College / Psychology 1986-1987 PROFESSIONAL DEVELOPMENT & VOLUNTEERISM

Fred Pryor Effective Communications - 1996 Site Team Building Leader Fred Pryor Leadership Management - 1997 Meal Volunteer – American Legion Serving Internal Customers course – LinkedIn Teacher Asst. Plainview Baptist Church

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