KC KellyAnn Cervantes

Naperville, IL ***** 773-***-****

ad5bjh@r.postjobfree.com

PROFESSIONAL

SUMMARY

30+ plus years in Restaurant Management / Hotels

Worked in high end hotels such as the Phoenician and Biltmore in Phoenix Arizona

Strong successful work history in Property Management and Restaurant Management

ACCOMPLISHMENTS Raised money for Susan G. KOMAN breast Cancer Foundation Sucessfully had put Properties in red alert statuses to 100% Occupancey so owner could sell.

Highest sales & Management Skills

SKILLS Database Interface and Query

Software

Money Handling

Health Code Compliance

Staff Scheduling

Equipment Maintenance

Front of House Management

Anticipating Problems

Investigating Complaints

Labor and Overhead Cost

Estimation

Menu Pricing and Writing

Guest Relations

Community Events

Food Plating and Presentation

Exhibit Knowledge

Station Preparation

Marketing and Advertising

Menu Planning

Restaurant Operation

Goal Attainment

Portion and Cost Control

Catering Services

Facilities Planning

Dining Room Management

Team Meetings

Liquor Law Compliance

Managing Reservations and

Large Parties

Work Planning and Prioritizing

WORK HISTORY RESTAURANT MANAGER 09/2014 to CURRENT Carluccci Restaurant Rosemont, IL

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Carefully interviewed, selected, trained and supervised staff. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Reconciled cash and credit card transactions to maintain accurate records. Prepared bar special menus and pairing with liquors Trained on craft brews, trained in Mixology of specific drink menus Trained with wine somenialiers and had tastings to improve upselling Prepared 25 martinis for Carluccis menu, set happy hour menu and pricing Led and directed team members on effective methods, operations and procedures.

Correctly calculated inventory and ordered appropriate supplies. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

PROMOTER / RESTAURANT MANAGER 12/2004 to 12/2014

Navarros Italian Restauran Naperville, Illinois

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Carefully interviewed, selected, trained and supervised staff. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Reconciled cash and credit card transactions to maintain accurate records. Led and directed team members on effective methods, operations and procedures.

Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Prepared for and executed new menu implementations. Organized receptions, promotions and corporate luncheons. Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Controlled purchases and inventory by negotiating prices and contracts with over Number vendors.

Achieved highest employee retention rate in region. Promoted business through participation in and sponsorship of community events.

Hired Bands and set Wedding plans for guests and special events Held pre fix menus for Private Sunday Parties and get togethers EDUCATION Property Management Real Estate

Rmk Management Company, Palatine, IL

Property Management Real Estate Development 06/2001 Village Green Real Estate, Michigan Center, MI

Master Of Criminal Justice Criminalistics And Criminal Science 09/1993 Wright Jr. College, Chicago Heights, IL

Criminal Justice 05/1991

William Rainey Harper College, Palatine, IL

AFFILIATIONS American Society of Safety Professionals Rotary International

CERTIFICATIONS Area of certification Training - Timeframe Area of expertise License - Timeframe

Licensed Job Title - Timeframe

VILLAGE GREEN

PROPERTY

MANAGEMENT

RMK Management

Village Green Property Management

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