Anthony Howard

Tallahassee, FL *****

ad5bj8@r.postjobfree.com

+1-309-***-****

Customer service professional with strong communication skills seeking remote work opportunities. Experienced in providing excellent customer support, updating client and business information, and resolving issues efficiently

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

Afni - Remote

November 2023 to Present

• Answering incoming customer calls to complete cell phone number transfers to new provider

• Troubleshooting problems and updating information with phone number changes and service with number porting to new provider

Personal Shopper

Instacart / Uber - Bloomington, IL

October 2020 to Present

• Navigating a shopping list

• Purchasing items on list

• Providing customer service for items out of stock

• Delivering items to customer residents or businesses Package Handler/Sorter

UPS - Bloomington, IL

November 2019 to December 2022

• Loading packages into truck in chronological order

• Communicating to drivers of priority packages

• Helping lower delivery times for drivers

Delivery Driver

Pizza Hut - Bloomington, IL

June 2019 to December 2021

• Handling cash register and food preparations

• Dispatching orders for deliveries

• Customer service agent answering phones

• Inputting orders into system

• Lowering delivery times for store

Assistant Manager/Barista

Gloria Jean's Coffees - Normal, IL

June 2019 to October 2019

• Merchandising

• Training

• Handling cash register and and customer service

• Running opening and closing paperwork

• Reporting Inventory to manager

General Manager

Ramada Limited Inn & Suites - Bloomington, IL

June 2015 to April 2019

• Maintaining guest occupancy and billing records for accounting

• Reviewing, booking, and canceling guest reservations

• Maintaining front desk schedule and assigning duties to coworkers

• Handling food/beverage orders and guest/hotel supplies

• Addressing customer service complaints

• Interviewing

• Hiring

• Handled write-ups and termination of employees

• Transferred paperwork for employee personnel files from hard copy to digital

• Prospecting group contracts in community to businesses and sports teams

• Attending community meetings

Head Cook

Panda Express - Normal, IL

July 2011 to November 2016

• Responsible for food prep and cooking

• Inputting food orders

• Assigning daily duties

• Handling cash register

Assistant General Manager

RAMADA LIMITED HOTEL - Bloomington, IL

May 2013 to March 2014

Responsible for maintaining guest occupancy and billing records. Reviewing, booking, and canceling guest reservations. Maintained front desk schedule and assigned duties to coworkers. In charge of pre- calculating hours for payroll for the general manager. Handled food/beverage orders and guest/hotel supplies. Addressed customer service complaints

Front Desk Supervisor

Country Inn & Suites - Bloomington, IL

April 2010 to March 2011

• Maintaining guest booking and canceling of reservations

• Answering phones and general customer service responsibilities

• Communicating guest complaints to manager

Front Support Staff

KFC - Bloomington, IL

August 2005 to January 2010

• Managing drive-thru register and intercom system

• Preparing guest food for take-out

• Cleaning food prep areas and general lobby

• Handling cash

• Answering phones

• Checking inventory and reporting to manager

Receiving Auditor/Packtable Handler

Wildwood Industries - Bloomington, IL

March 2008 to January 2009

• Verification of mechanical components by part number and country of origin,

• Entering data into company database.

• Packing and assembly of components for shipping

Education

G.E.D. in General Studies

Mclean County Regional Office of Education - Normal, IL Skills

• Microsoft Word (10+ years)

• Microsoft Excel (5 years)

• Outlook (2 years)

• Google Docs (2 years)

• Switchboard phone (6 years)

• Answering Phones (10+ years)

• Telemarketing

• Pricing

• Human Resources

• Food Handling

• Payroll

• Interviewing

• Barista Experience

• Coffee Experience

• Delivery Driver Experience

• Packaging

• Microsoft Powerpoint

• Assistant Manager Experience

• Administrative Experience

• English

• Accounting

• Forklift

• Communication skills

• Customer service

• Computer skills

• Organizational skills

• AS400

• Hotel experience

• Microsoft Access

• Accounts payable

• Clerical experience

• Typing

• Telemarketing

• Front desk

• Customer service

• Microsoft Excel

• Order fulfillment

• Pricing

• Writing skills

Certifications and Licenses

driver's license

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