David G. Smith

Fort Worth, TX • 972-***-****

LinkedIn Profile ad5bj7@r.postjobfree.com

Summary

Enterprising Senior Operations Executive offering over 15 years of experience in enhancing performances, identifying improvement avenues, and implementing roadmaps and strategies that scale growth in matrixed environments.

Black Belt Lean Leader equipped with thought leadership and best practices in logistic operations to translate strategic intent into actionable plans, drive efficiencies, reduce costs, and improve services. Committed to enhancing team development and culture by instilling autonomy and pride in staff. Possess authority to negotiate and form independent decisions and solutions on issues/activities regarding warehousing, logistics, and transportation. Proven ability to provide leadership and vision to integrated logistics functions, utilizing technology and people to elevate overall operational performance. Track record deploying projects that generate quantifiable impact while navigating complexities and championing solutions. Acutely familiar with utilizing KPI metrics and periodic reporting to drive execution, process uniformity, and compliance across all divisions, regions, and transportation providers.

Areas of Expertise

•Logistics Management & Operations

•Lean Project Management

•Strategic Planning

•Team Leadership & Development

•Safety Programs

•Warehouse Management

•P&L Management

•System Implementations

•Contract Negotiations

Accomplishments

●Pioneered Hospice Source’s first Operational Process Manual to navigate accuracy and consistency across the organization and yielded a 47% reduction in YOY operational spend by developing and executing efficiencies.

●Designed and launched a fleet refresh program, which reduced National HME’s maintenance cost by 35% and downtime by 51%.

●Refined capital replenishment process resulting in a 68% reduction in capital spend while improving order fulfillment by 23%.

Career Experience

Hospice Source, Carrollton, TX 2021 - Present Director of Operations Operational responsibility over 27 branch locations serving over 7,000 patients. Contributed to strategic planning and development of operations transformation roadmap as a key member of the executive team. Established and tracked key performance indicators to assess the effectiveness of adopted initiatives.

Cultivated and strengthened relationships with key customers.

Implemented strategic initiatives across the organization to accomplish short- and long-term goals.

Revitalized business plans and realigned company objectives to stabilize operations.

..

National HME, Irving, TX 2018 –2021 Senior Vice President of Operations Provided strategic guidance, supervision, and leadership of operational procedures for over 50 branch locations across 13 states, two repair centers, and a national call center. Developed short- and long-term operational plans, including vendor agreements, production, staffing, and utilization model development. Promoted cooperation and compromise between employees and c-level executives. Monitored the organization's operational success by facilitating employee reviews and appraisals and providing improvement recommendations.

●Decreased YOY accidents by 85% by establishing key driver safety metrics.

●Secured new service contracts with key vendors, acquiring expanded services at a reduced price.

●Contributed to the organization's attainment of HQAA recertification by ensuring consistent compliance with the Board of Pharmacy and HQAA regulations.

Owens & Minor, Tracy, CA 2013 – 2018 General Manager Formulated overall strategy and set growth goals for multiple distribution centers; oversaw warehouse, transportation, distribution, and logistics functions. Monitored financial performance, developed budgets, and managed P&L for the region. Supported sales teams and key account managers. Streamlined work productivity and maintenance of company practices and standards. Identified solutions to customer needs and enforced high customer service levels. Ensured full compliance with regulatory requirements, including FDA, OSHA, DEA, and DOT.

●Received Distribution Center of the Year for three consecutive years based on exceptional operational efficiencies enablement.

Toys“R”Us, McCarran, NV 2011 – 2013 General Manager Oversaw West Coast Fulfillment Center operations, receiving and storage of inventory, processing orders, packing items, shipping orders, and facilitating e-commerce returns. Created business plans to support financial objectives and managed P&L. Defined strategic goals and developed short- and long-term operational plans encompassing production, vendor agreements, staffing, utilization model development, and peak season preparedness.

●Spearheaded start-up of West Coast Fulfillment Center to supply Toys” R” Us e-commerce orders for the Western Region.

●Collaborated with third-party supply, software/hardware, and construction vendors onsite to facilitate targeted Grand Opening.

Education

Bachelor of Science in Interdisciplinary Studies

Kansas State University, Manhattan, KS

Certifications

Lean Six Sigma Black Belt, International Society for Six Sigma Certifications

Wilson’s Problem-Solving Training Certification, Wilson Learning

Karrass Certified in Effective Negotiating, Karrass

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