Chicago, IL ***** 425-***-**** ad5bhu@r.postjobfree.com

ILHAM KHAN

Proficient in leveraging business intelligence tools like Tableau and Power BI to analyze data, create actionable insights, and optimize decision-making processes. I am also accomplished in managing cross-functional teams, executing projects, and aligning strategies to drive organizational growth and efficiency.

PROFESSIONAL

SUMMARY

SKILLS ● Staff Management

● Business Development

● Stakeholder Relations

● KPI Tracking

● Performance Goals

● Product Development

POWER BI SENIOR ENGINEER 04/2022 to Current

Microsoft, Redmond, OR

AZURE CUSTOMER SUPPORT 02/2020 to 03/2022

Microsoft

QUALITY ASSURANCE TESTER 05/2018 to 05/2019

WORK HISTORY

● Plan, communicate and execute tenant migration for power BI customers.

● Troubleshoot errors in database.

Sync up with the deployment and css teams to align with the timeline of customer for migrations.

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● Adhered to timelines to meet quality assurance targets.

● Coordinated engineering team for projects in commercial and industrial development. Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.

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● Assessed scope and requirements to assist with project design determinations. Supported execution of strategic initiatives in collaboration with internal and external stakeholders

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Managed full product lifecycle, including research & development, design, launch, and maintenance

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Analyzed KPIs and user feedback to monitor product performance and make data-driven decisions

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Developed business plans to evaluate market opportunity and strategic fit for new product concepts

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Facilitated regular communication between internal teams as well as external partners regarding project status updates

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● Communicated product and competitive updates to global sales team

● Coordinated cross-functional teams to ensure timely delivery of projects Recommended and implemented solutions based on analysis of issues and implications for business.

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Ericson Group

CUSTOMER SERVICE SALES REPRESENTATIVE 05/2017 to 05/2018 Expedia

Worked on the Azure Portal to work on with the stakeholder and provide Billing/invoice conflicts and solutions

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● Documented the progress and improved KPIs wherever quarterly applicable

● Tools like CaseBuddy, Kusto, ICM etc were used to build a case and work on Tracking progress of team members, pushing them to work on the success of our project before stakeholders meeting.

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Tracked changes between versions of software products using version control tools such as Git and SVN

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● Implemented automation scripts using Selenium WebDriver or similar tools

● Created detailed bug reports and tracked progress of resolution using JIRA software

● Performed manual and automated tests to identify defects in the software product

● Utilized SQL queries to verify data integrity across multiple databases. Shadan College of Engineering And Technology, Hyderabad, Telangana Bachelor of Science, Computer Science, 05/2016

Int'l Indian School Jeddah, Jeddah, KSA

GED, 04/2012

EDUCATION

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