MYLEN POMBO TANDA

561-***-****

ad5bgk@r.postjobfree.com

Miami, United States 33196

https://www.linkedin.com/in/mylen-pombo-tanda-712095b9/

SUMMARY

10+ years of experience as IT Support Technician with a customer satisfaction > 95%. Customer service support focus with strong communication, flexibility, patience, and problem-solving skills. Validating skills in technical support of hardware, software, networks, and operating systems. CompTIA A+ certified. Bilingual in Spanish and English.

EDUCATION

CompTIA A+ certification training – Clark University and CompTIA - April to August 2023

Master of Science in Information Science - University of Havana, Cuba - Sept 2002 to July 2004

Bachelor of Science in Information Science - University of Havana, Cuba - Awarded Golden Diploma

SKILLS AND ABILITIES

Customer Service Data Collection

Equipment repairs, installations and troubleshooting Problem solving

Network Infrastructure Support Risk Identification

Software and Hardware Implementation Technology Evaluations

Good time management, proactive and self-taught Able to work under pressure

Rapid learning and adaptability to change Willingness to learn new technologies

Good oral and written communication Flexibility

Work ethics, responsibility, and discretion Troubleshooting Software/ Hardware

WORK EXPERIENCE

IT SUPPORT SPECIALIST – Center of Molecular Immunology, Havana Cuba 09/1993 - 01/2023

Performed installations, upgrades, and troubleshooting for 250+ users and 180 devices, including laptops, desktops, printers, and smartphone devices.

Responded to support requests from end-users using proprietary ticketing system with a customer satisfaction > 95%.

Configured and installed personal computers and laptops.

Executed hardware and software upgrades

Installed firewalls and anti-virus software.

Corrected connectivity faults to restore user access to local networks.

Completed routine and complex software and hardware installations

Tested and installed motherboards, processors, hard disks, RAM, power supply units and graphics cards on desktops and laptops for corporate staff.

Used diagnostic tools to identify hardware failures and replace non-functional components.

Performed troubleshooting to correct computer hardware and software malfunctions.

Linked computers to network and peripheral equipment.

Set up and maintained user accounts and client access.

Maintained office PCs, networks and mobile devices.

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