DONNA MILLER

Washington, DC · 202-***-****

ad5bg8@r.postjobfree.com

Seeking a position utilizing skills developed through education and over 30 years of experience providing high-level executive, secretariat, and project support services. I am a motivated, highly organized, energetic, and reputable individual possessing a strong work ethic and a professional demeanor. I have a superb initiative with exceptional customer service skills and the ability to work independently and collaboratively in a team environment. SKILLS

Laserfiche

Concur Travel/Expenses

C-Suite Experience

Appian/SharePoint/PowerPoint

Types 80 WPM

Microsoft Office Suite Proficient

Microsoft Teams/Zoom

WordPerfect 6.1

CDB Data System

QuickBooks/Accounting Support

Recordkeeping and Bookkeeping

Calendar Managing/Maintaining

10-Key Proficiency

Sensitive Material Handling

Strong Organizational Skills

Multitasking and Time Management

Multi-Line Telephone Systems

Professional and Courteous

EXPERIENCE

12/2023- 04/2024 (Federal Contractor)

SPECIAL ASSISTANT TO THE ASSOCIATE DIRECTOR AND THE ASSOCIATE DEPUTY DIRECTOR OF

HOMELAND SECURITY/CYBERSECURITY & INFRASTRUCTURE

SECURITY AGENCY (CISA)

DEPARTMENT OF THE OFFICE OF CHEMICAL SECURITY (OCS) – ARLINGTON, VA

• Managed communications and implemented strategies to support operational objectives. Reviewed written memos, letters, and briefings for grammatical accuracy and compliance with policies.

• Maintained Directors’ heavy Outlook calendar by scheduling appointments, meetings, attending multiple meetings with the Director/individually, conferences, meeting notes/minutes and teleconferences. Coordinated briefing materials, meeting agendas and assembled background material for senior-level participants. Created travel authorizations and generated travel vouchers for Directors using ConcurGov.

• Assisted in planning and executing “All-Hands” type meetings, including date recommendations, agenda development, and logistics. Managed all administrative aspects of the ISCD awards program, including quality control of documents. Completed Correspondence Analyst Task Tracker (CATT) Tasker Assignments.

• Communicated with senior staff in a professional manner and relayed instructions to other staff. Established and maintained effective working relationships with internal and external personnel. Resolved unusual problems related to special projects involving administrative issues. Managed multiple functions simultaneously and worked under competing demands and deadlines. Handled incoming calls, answered inquiries, and ensured adequate phone coverage during business hours.

05/2012 – 02/2022

LEAD ADMINISTRATIVE ASSISTANT, LABORERS INTERNATIONAL UNION OF NORTH AMERICA (LIUNA) HQ – WASHINGTON DC

• Administrative Assistant to the Director of the Construction Department. Served as the liaison for the Construction Department between the Executive offices/officers and LIUNA offices Nationally and Internationally

• Performed typing services for the Construction Department from a variety of sources such as form letters, reports, printed materials, handwritten drafts, computer drafts, or columns of numbers. Managed/composed routine correspondence and acted without direction from supervisor. Managed the preparation of monthly activity reports for the Department staff and Departmental Annual reports.

• Processed various National and International Agreements throughout all 50 States and Canada. Maintained Department records, files, supplies, and master programs. Retrieved information from files upon request.

• Developed spreadsheets, faxed/e-faxed reports, scanned documents, and assisted with receptionist duties for the Department. Maintained calendars for the Department staff and Director. Scheduled meetings and conferences. Made travel arrangements. 09/1997 – 04/2012

OFFICE MANAGER, LIUNA HQ– WASHINGTON, DC

• Served as the liaison for the Department head of the Organizing Department between the Executive offices/officers and LIUNA offices Nationally and Internationally.

• Performed budgetary, personnel-related, and administrative duties for the Assistant Director of the Organizing Department. Maintained, processed, and tracked Departmental expenses, compiled, and tracked personnel-related information for the Department staff, including leave, health benefits, and salary increases. Managed outside vendors and other local Unions in the USA and Canada. Managed administrative and clerical duties composing correspondence, video transcribing, creating, and maintaining Department database, records, and files. Arranged travel, conferences, appointments, and distributed mail. Managed all administrative aspects of the Organizing 10 Day Training program, including quality control of all documents including certificates to participants upon completion of the program.

• Utilized critical thinking skills and strong ability to work under pressure and implement strategies. Handled incoming calls, answered inquiries, and ensured adequate phone coverage during business hours.

09/1995 – 09/1997

ADMINISTATIVE ASSISTANT II

AMERICAN PSYCHOLOGICAL ASSOCIATION – WASHINGTON, DC

• Provided administrative support to the Children, Youth, and Families Officer. Responded to verbal and written inquiries, requests for information and publications. Planned and coordinated meetings, coordinated accommodations and catering arrangements.

• Provided logistical support at meetings, managed nominations process for governance group memberships and awards. Prepared check requests, expense reports, and purchase orders. Tracked expenditures, maintained budget records for 15 accounts. Copied, edited, and proofread reports and publications. Maintained the Children, Youth, and Families database which consisted of 1,070 members.

12/1994 – 09/1995

MEMBERSHIP SERVICES REPRESENTATIVE

AMERICAN PSYCHOLOGICAL ASSOCIATION – WASHINGTON, DC

• Processed daily correspondences, requested information, new member information, member duplicate dues requests, non-payment correspondence for new members and hospital verifications. Maintained daily telephone communications with members to assist their needs (insurance benefits and charges for renewals). Maintained files and database for 132,000 members. Processed daily mail and assisted Membership Supervisor as needed.

01/1994 – 11/1994

LEGAL SECRETARY

AMERICAN PSYCHOLOGICAL ASSOCIATION – WASHINGTON, DC

• Proved secretarial support to composed drafts and revised typed materials. Maintained files, mailing list, time sheets, monthly expenses, and managed accounts parable for various vendor payments. Performed other duties as assigned. Provided switchboard support utilizing the AT&T system 75, received over 600 calls daily. 07/1988 – 07/2013

CASHIER, GIANT FOOD STORES – WASHINGTON, DC

• Greeted customers, scanned merchandise, and received and disbursed accurate monies. Operated, managed, and oversaw the self-scan machines. Occasionally assisted with store inventory. Served as a liaison by assisting the general public with inquiries which in turn promote excellent customer relations.

EDUCATION

JUNE 1996

ASSOCIATE, HOWARD UNIVERSITY SATURDAY COLLEGE

WASHINGTON, DC

Communications

JUNE 1989

CERTIFICATE OF COMPLETION, THE WASHINGTON SCHOOL FOR SECRETARIES WASHINGTON, DC

Administrative Assistance and Secretarial

JUNE 1988

HIGH SCHOOL DIPLOMA, THEODORE ROOSEVELT HIGH SCHOOL WASHINGTON, DC

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