Durdana Fawad

Milton, ON - +1-647-***-****, Email: ad5bee@r.postjobfree.com

PROFILE

Diversified experience of HR administration with a proven record of efficient handling of high-volume data and customer handling in SAP Employee data project. Excellent communication skills with a passion for Learning and keen interest in HR and Technology. I come with a fine blend of Techno-Functional experience. This includes processing applications and Recruitment, Performance Management, Organization Development, Assessment centers and Training programs. Communicating for approvals and efficient client coordination on relevant issues. I am responsible and have ability to work under pressure with attention to detail. Exceptional judgement to handle diverse daily tasks with minimal oversight. Human Resources exposure helped in being diplomatic during tricky situations, maintaining confidentiality and troubleshooting Highly organized and well versed in project needs and assisting executives. ACADEMICS

Digital Literacy at workplace Course– Humber College

MBA Essentials – Rotman Institute University of Toronto

Masters of Computer Sciences - Pakistan

Achieved IELTS band 8 with excellent communication skills. SKILLS

Administrative skills

Proficient with office practices and administrative procedures and guidelines.

Reception support as handling visitors and calls, scheduling, filing etc. Communication skills

Ability to communicate effectively with clients, stakeholders and staff to respond to inquiries and exchange information in routine correspondence.

Exceptionally tactful and diplomatic when communicating with callers and visitors. Problem-solving and organizational skills

Critical thinking and attention to detail.

Workflow Planning

Computer Skills

Expertise in Office equipment and technology. SAP SuccessFactors experience

Proficient in MS Office365 and Database maintenance. PROFESSIONAL EXPERIENCE

SAP SuccessFactors Consultant

W&B Canada Inc. Nov 2021 to Feb 2023

Receiving, processing and verifications of applicable documentation in accordance with departmental and organizational policies with respect to client implementation.

Assisting in Department meetings to communicate client needs to implementors.

Involved in meetings to understand the customer requirements. Coordinating with implementers to determine company deliverables.

Coordinating with employees to provide deliverables in a timely manner and manage product deadlines and schedules.

Manage large sets of data which will need to be downloaded from existing ERP and uploaded into the new ERP. Implementing protocols for the integrity of the data.

Analyzing and mapping clients’ business requirements and objectives; communicating necessary product modifications to satisfy clients’ needs.

Understanding the Workbook and gathering the client requirement. Dental Administration and Receptionist

Markham Dental Corner Canada January 2021 to Nov 2021

Efficient and effective use of Maxim – Maxident dental software.

Highly Organized and proficient at multitasking and conducted administrative tasks.

Patient Coordination, schedule appointments handled Insurance checks and plan breakup. Teaching Assistant

Aldar Academies Middle East – Dubai British School January 2018 to August 2020

Prepared instructional materials, meeting agendas and campus communication as requested. Responsible for answering incoming calls, take reliable messages, and routing to appropriate staff. Maintain physical and computerized files including mailing lists, student records, visitor logs, and office communication.

Assisted with student assessments and communication to parents. Manager HR and Admin

Kai International (Pvt.) Ltd. Pakistan November 2007 to December 2017 Kai International is an international trading company. Specialist in chemical and enamel varnish.

Process online applications and registrations for educational programming.

Respond to inquiries and provide information updates and escalate to Supervisor as needed.

Create and communicate program calendars and session schedules in collaboration with Instructors, Supervisor and other stakeholders.

Maintain the Department’s program-specific databases, developing user guides and workflow.

Full cycle Recruitment process from screening, telephonic interviewing, behavior based interviewing techniques to determine quality candidates, background checks, salary negotiation, hiring, onboarding and orientation.

Assistant Manager Training & Organization Development United Bank Ltd (UBL) Pakistan July 2005 to July 2007

Conducted TNA for 16000 employees, manage a large team of instructional designers, coordinated learning developers and Team Building trainings country wide.

Developing & Publishing Management Development Training Catalogues 1 & 2.

Designed and implemented the Management Trainee and Branch Managers Competency Development Program as Talent Management and Succession Planning.

Rolled out Team building and Performance Development Process, Managing Training MIS

Coordinated multiple Training programs, Learning events, logistics and 20 trainers at a time. Associate HR Consultant

Narejo HR Consultancy July 2004 to July 2005

Processing and administration of Assessment Centers and Psychometric testings, including applications and registration, results and reporting. Web Consultant for responding, forwarding incoming emails and calls.

Prepare, schedule and compile agendas, database HRIS, administrative support, Reporting and Presentations. Conduct recruitment of new Hire from CV screening to onboarding.

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