Breanna Thomas

*** ******** *** *** * Hattiesburg, Ms 39402

601-***-****

ad5bdu@r.postjobfree.com

Customer Service Representative of 5+ bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Experience

06/2023- 09/2024 SAVILINX- CSR

HATTIESBURG, MS

ENHANCED OFFICE ORGANIZATION BY MAINTAINING ACCURATE RECORDS OF ALL TRANSACTIONS AND FILING NECESSARY DOCUMENTS.

HANDLED SENSITIVE PERSONAL INFORMATION WITH DISCRETION WHILE ASSISTING CUSTOMERS IN OBTAINING IDENTIFICATION CARDS OR UPDATING THEIR RECORDS ACCORDINGLY.

COMMUNICATED WITH CUSTOMERS TO RESOLVE COMMON TITLE ISSUES.

PERFORMED ROUTINE DATA ENTRY OR DOCUMENT MANAGEMENT.

06/2021 – 02-2022 GENERAL DYNAMICS- CSR

HATTIESBURG,MS

MANAGED HIGH CALL VOLUMES, MAINTAINING A PROFESSIONAL DEMEANOR DURING PEAK HOURS AND EFFECTIVELY MULTITASKING IN A FAST-PACED ENVIRONMENT.

UPHELD STRICT ADHERENCE TO COMPANY POLICIES AND PROCEDURES WHILE PROVIDING EXCEPTIONAL SERVICE EXPERIENCES FOR EACH CLIENT INTERACTION.

DELIVERED OUTSTANDING PROBLEM-SOLVING SKILLS IN ADDRESSING RECURRING ISSUES THAT RESULTED IN IMPROVED OPERATIONAL EFFICIENCY.

DEMONSTRATED EMPATHY AND ACTIVE LISTENING SKILLS, RESULTING IN A HIGHER RATE OF CUSTOMER SATISFACTION AND REPEAT BUSINESS.

11/2019 – 04/2019 GENERAL DYNAMICS-CSR

HATTIESBURG, MS

MET CUSTOMER CALL GUIDELINES FOR SERVICE LEVELS, HANDLE TIME AND PRODUCTIVITY.

DEVELOPED AND UPDATED DATABASES TO HANDLE CUSTOMER DATA.

INVESTIGATED AND RESOLVED CUSTOMER INQUIRIES AND COMPLAINTS QUICKLY.

UPDATED ACCOUNT INFORMATION TO MAINTAIN CUSTOMER RECORDS.

Skills

Call Center Experience

Complaint Handling

Problem Solving

Telephone Etiquette

Active Listening

Effective Communication

Multitasking

Positive Attitude

Call Center Operations

Problem Solving abilities

Education

MAY 2014 - PASS CHRISTIAN MS

High school Pass Christian high school

References

Michael Cardenas – 601-***-****

Patrecia Moore – 601-***-****

Destiny Miley- 601-***-****

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