Ralph Jn-Baptiste

203-***-**** - ad5bcs@r.postjobfree.com

Summary

Strongly motivated network professional in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. I am a team player, motivator, and lifelong learner, with major responsibilities in configuration, documentation, installation, and monitoring of enterprise environment.

Certifications

CCNA - Cisco ID: CSCO14178438

CCNP Enterprise-Pending

Certificate, Computer Hardware and Networking

Skills

Proficient in routing protocols like EIGRP, OSPF and BGP in MPLS Network

Configuring Layer-2 technologies like VLANs, Trunking, VTP, STP, RSTP, PVST, Port Security, Switch links aggregation using Ether Channel and Inter-VLAN Routing

Enterprise WiFi management

ServiceNow Ticketing Systems

Spectrum Monitoring Tool

Extensive work experience on 800, 2900, 3700, 3900 series Cisco Routers

Hands on experience in configuring Cisco Catalyst 2960, 3560, 3750, 4500,, 9300, 6500 series and Nexus 7k/5k

Experience

Costco Pharmacy February 2018 to Current

Network Administrator

Maintained and managed Virtual Local Area Networks(VLANS)

Created VPN IPSec tunnel for remote locations

Assisted the Senior Network Engineer for other day to day activities

Maintained and monitored network performance, and resolved technical issues

Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.

Costco Pharmacy March 2015 to February 2018

Network Technician

Supported the Snr. Network Engineer in providing general end-user support in a Cisco router and switch environment

Resolved tickets as a first-level response team member

Escalated requests as needed and provide updates to end-users

Installed, supported and maintained company hardware and software infrastructure according to best practices.

Walgreen Co. February 2011 to March 2015

IT Technician

Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.

Performed troubleshooting on networking and connectivity issues to restore connections and network access.

Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.

Education and Training

Norwalk Community College

Associate Degree

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