Robert Lee Schwall

**** ***** ***** **. ********, GA 30066

770-***-**** I ad5bci@r.postjobfree.com

Objective

Dedicated Retail Manager seeking a challenging position in the dynamic retail industry. Leveraging eighteen years of proven management expertise, exceptional customer service skills, and a track record of successful day-to-day store operations to contribute to business growth and success.

Experience

Jo-Ann Stores Inc., Alpharetta, GA Assistant Store Manager, February 2005 to present

● Orchestrated the strategic management of a high-performing location with annual sales surpassing $5 million, overseeing a dynamic team of up to 50 employees.

● Delivered unparalleled customer service, adeptly resolving challenges and concerns in real-time.

● Executed flawless opening and closing procedures, showcasing exceptional organizational prowess.

● Fostered impactful relationships with vendors and tradesmen, contributing to a seamless operational environment.

● Optimized operational efficiency by vigilantly monitoring and controlling labor hours within established parameters.

● Ascended rapidly up the corporate ladder, showcasing leadership prowess, and spearheaded the triumphant launch of the Cumming store in 2014 as a dynamic Merchandising Manager.

● Steered a diverse team of up to 36 employees across multiple departments, demonstrating strategic leadership in sales, office, receiving, stocking, and education.

● Drove precise inventory control and strategic placement of sale signage, ensuring optimal sales performance.

● Originated as a Framing Specialist, achieving an impressive average annual sales income of $380,000, and skillfully managed the top-grossing frame shop in Georgia for seven years before undertaking a pivotal management role. Be A Framer, Marietta, GA Store location Manager, January 2004 to February 2005

● Orchestrated the end-to-end process of customer orders, overseeing design, prepping, titting, finishing, and ensuring punctual completions.

● Managed daily opening and closing procedures, including register activities and strategic inventory ordering.

● Proactively addressed and resolved customer concerns, fostering a positive and customer-centric environment. Michael's Arts & Crafts, Marietta, GA Custom Framing Manager, June 2001 to December 2003

● Directed inventory and ordering processes for the framing department, optimizing floor stock levels.

● Led a dynamic frame shop, achieving an outstanding average monthly sales of $32,000.

● Supervised a dedicated team of 8 or more employees on each shift, showcasing effective leadership skills.

● Assumed the role of Closing Manager one night a week, ensuring complete responsibility for the store's seamless operations during that time.

Education

● Kennesaw Community College for two years with GPA of 3.00

● Sprayberry High School - Marietta GA Kennesaw, GA Graduated in May 1983 Interests

Grandfather of three, Church, Gardening and Carpentry.