SUSMA SHRESTHA

Toronto, ON M*X *P* 437-***-**** ad5bc9@r.postjobfree.com

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining guestrooms and bathrooms, as well as providing top-quality hotel services. Highly organized and team-driven with strong customer satisfaction focus.

Server, 11/2023 - 01/2024

Bowl And Snacks – Toronto, ON

Maintained a clean and orderly dining area for an enjoyable guest experience. Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Handled cash transactions accurately, contributing to balanced daily financial reports. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers. Housekeeper Trainer and Supervisor, 04/2018 - 09/2023 Shinjuku Washington Hotel – Tokyo, Japan

Trained new employees of the hotel to make beds properly and maintained a spotless environment for guests through diligent daily housekeeping tasks.

Collaborated with other housekeeping staff to complete tasks efficiently and effectively. Inspected rooms after bedmaking and cleaning to ensure everything in the room is clean and nice as per hotel's standard.

Worked as an interpreter and chief coordinator of Nepalese and Indian staffs. Prepared schedule of the employees in the housekeeping department. Housekeeper, 02/2016 - 03/2018

Hotel Gracery Shinjuku – Tokyo, Japan

Checked in the system if the guest is still using the service in the room or has checked out to determine and ensure the type of cleaning to be done

Cleaned and stocked rooms according to the established quality standards; duties include picking up used PROFESSIONAL SUMMARY

WORK EXPERIENCE

towels, linens and garbage, bedmaking, bathroom cleaning, replacing towels and linens, restocking guestroom and bathroom items and vacuuming room carpets. Rechecked everything to make sure everything is perfect for the guest Provided exceptional customer service to guests in a timely manner. Demonstrated strong multitasking abilities while working in a fast-paced environment. Displayed excellent communication skills when interacting with customers and colleagues alike. Cashier, 08/2014 - 01/2016

7-eleven Convenient Store – Fukuoka, Japan

Checked visitors in and directed or escorted to appropriate departments and personnel. Maintained detailed and accurate records of visitor requests and of calls received. Handled cash and credit card payments with accuracy. Transmitted information and documents to customers via computer and mail. Signed for incoming deliveries and notified employees of packages. Diploma: Business, 03/2018

Nihon Iriyo Business Senmon Gakko - Otsuka, Japan

• Ability to work under pressure

• Time Management

• Excellent Communication Skills

• Multitasking

• Fast Learner

• Customer Representative

• Problem solving

• Team management

English Nepali

Japanese Hindi

EDUCATION

SKILLS

LANGUAGES

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