Abdullahi Syed

Customer Service Specialist/Marketing

Specialist/HR Manager

Off David Mark Road Behind,

Hilltop Model School,

Minna, Niger State

(+234) 070********

ad5b9r@r.postjobfree.com

m

EXPERIENCE

Paritie Dynamic Enterprise Limited, Minna - Human Resource Manager September 2022 - PRESENT

● Support all internal and external HR related inquiries or requests.

● Maintain digital and electronic records of employees.

● Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts

● Keep up-to-date with the latest HR trends and best practices.

● Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)

● Deal with employee requests regarding human resources issues, rules, and regulations

● Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc

● Conduct initial orientation to newly hired employees

● Preparing budgets, cost analyses, and reports.

● Managing inventories and maintaining accurate purchase and pricing records.

● Reviewing, comparing, analyzing, and approving products and services to be purchased

● Overseeing and supervising employees and all activities of the purchasing department

● Preparing plans for the purchase of equipment, services, and supplies

● Following and enforcing the company's procurement policies and procedures

Paritie Dynamic Enterprise Limited, Minna — Marketing Lead April 2022 - August 2022

● Researching and analyzing market trends and competitors.

● Overseeing marketing campaigns.

● Tracking the effectiveness of marketing campaigns and reporting findings to the executive team.

SKILLS

Time management

Result Driven

Appointment

Scheduling

Product knowledge

Inbound and

outbound Call

Sales Proficiency

Telemarketing

expertise

Customer Service

AWARDS

How May I Help You

Certification in

customer service

Soft Skill certificate in

Customer Service

Employee Of The

Month

LANGUAGES

English

Hausa

Yoruba

● Negotiating and liaising with third-party marketing agencies. TAJBANK Limited, Abuja — Telemarketing Specialist

January 2021 - March 2022

● Complete daily cold calling and outreach to build a sales pipeline. Assist with training and orientation of new employees.

● Troubleshoot problems for callers and help independently resolve common issues.

● Record contact information of customers and potential customers in an internal database.

● Made average of outbound and inbound calls per day. Attained sales targets on a monthly basis.

● Answer inbound telephone calls from interested customers to persuasively discuss offerings.

● Train and mentor new telemarketers on best practices, communication strategies, and performance standards.

● Responded to questions about company offerings with knowledgeable responses about products and services.

● Escalate concerns or advanced problem calls to management staff.

● Generated a minimum of new leads each day.

● Set up appointments with interested customers according to schedule availability.

● Open new accounts and document personal, demographic, and payment information in the system.

Bilkebab Chops N Coffee Limited, Minna — Human Resource Manager January 2020 - August 2020

● Develop and implement HR strategies and initiatives aligned with the overall business strategy.

● Bridge management and employee relations by addressing demands, grievances, or other issues.

● Support current and future business needs through the development, engagement, motivation, and preservation of human capital.

● Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.

● Nurture a positive working environment. Implement appropriate strategies to resolve adverse trends and improve sales.

● Oversee and manage a performance appraisal system that drives high performance.

IsonBpo International Limited Mtn Process, Abeokuta — Contact Center Agent

July 2017 - October 2018

● Coordinated timely responses to online customer communication and researched complex issues.

● Re viewed and applied changes to customer account profiles.

● Maintained accurate and current customer account data with manual form processing and digital information updates.

● Organized customer information and account data for business planning and customer service purposes.

● Keep accurate records of all customer interactions and transactions.

● Monitor team activity by providing resolution to service issues. Updated customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.

● Respond to customer inquiries and concerns within set deadlines.

● Help a large volume of customers every day with a positive attitude and focus on customer satisfaction.

● Defuse customer concerns with exceptional conflict and problem resolution skills.

EDUCATION

Ibrahim Badamasi Babangida University Lapai, Niger State — Bsc Business Administration

November 2013 - November 2016

REFEREE

Available upon request

Contact this candidate