Patricia Donahue

Manchester, NH ***** • 1-603-***-**** • ad5b98@r.postjobfree.com • WWW: Bold Profile

Professional Summary

Coordinate Dental Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 26 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.

Skills

Customer Service

Office Management

Organizational Skills

Office Administration

Excellent multi-tasking ability

Customer Relations

Billing

Mail handling

Scheduling

Staff Management

Teamwork and Collaboration

Professional and Courteous

Work History

Office Manager, 01/2012 to Current

Manchester Dental – Manchester, NH

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Maintained computer and physical filing systems.

Updated reports, managed accounts, and generated reports for company database. Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.

Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability. Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information. Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.

Reduced wait times for patients through effective coordination of staff schedules and resource allocation.

Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.

Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.

Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Dental Office Manager, 02/1998 to 01/2012

Daniel A. Vasquez D.D.S. – Londonderry, NH

Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.

Reduced wait times for patients through effective coordination of staff schedules and resource allocation.

Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.

Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information. Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability. Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.

Oversaw facilities and equipment cleanliness and safety for optimal patient protections. Implemented advanced technology solutions such as digital radiography systems improving diagnostic accuracy while enhancing patient comfort during appointments. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma

Revere High School - Revere, MA

No Degree: Liberal Arts And General Studies

Manchester Community College - Manchester, NH

Certified Dental Assistant/DANB Certified: Dental Assisting, 06/1997 Northern Essex Community College - Haverhill, MA

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