LAVONNE TATE

**** *********** **. *** #***

N. Richland Hills, Texas 76180

ad5b8s@r.postjobfree.com 817-***-****

GoHealth 06/26/2023 - 1/31/2024; REMOTE; Licensed Senior Benefit Consultant

Assessed and identified needs of GoHealth customers and enrolled in Medicare Supplement plans. Guided customers through the health insurance policy selection and applications process. Maintained excellent customer service at all times when answering questions about their plans.

UBER DRIVER 9/12/2022-03/21/2023; DRIVER

Picking people up and taking them to their destinations throughout Fort Worth,

Midcities, and Dallas.

HEALTHPLAN ONE 5/29/2022-09/05/2022; REMOTE AT HOME; INSURANCE AGENT

I sold all types of Medicare Plans for Cigna. Sell Ancillary plans such as Dental/Vision/Hearing; catastrophic plans such as cancer, stroke, and heart attack; and Hospital Indemnity, Accident plans. When not receiving calls I do outbound calls to members to make them aware of all that Cigna offers.

TELEPERFORMANCE 10/2021 – 5/2022; REMOTE AT HOME; Call Center Agent

Contract Ended: Sold Medicare Plans for United Healthcare during Annual Enrollment Period. Converted to Coinbase, a bitcoin company in USA. We opened the first a call center for them through Teleperformance.

DELLA INFO TECH 4/2021-7/2021; REMOTE AT HOME; CSR

Contract Ended: Contracted to HMS/Cotivity. Verified various benefits for Custom documents required to prove dependent status such as birth certificates, marriage certificates, bank statements and various bills that were accepted by the individual companies.

COVID 19 10/2020-4/2021; Unemployed.

FIDELITY INVESTMENTS 11/2017-09/2020; WESTLAKE, TX; Financial Associate I

Completed requests for loans, withdrawals, and advice on 401K plans. Transferred money between other accounts and other financial institutions.

Guided clients through new procedures because of Covid-19. Covered

required disclosures and safeguards on each call with clients.

DIALOG DIRECT 9/2017-10/2017; FORT WORTH, TX; INSURANCE AGENT

Completed certification for 2017. Incoming call center for Medicare Blue Cross Blue Shield. Enroll seniors into Medicare Supplement, Medicare Advantage, and Part D Prescription Drug plans.

OFFICE TEAM 2/2017-8/2017; IRVING, TX; INSURANCE VERIFICATION

Verified prescription coverage of the new patients of DaVita RX. Checked copays

and coverages of their medications. Verified prescription coverage of the new patients of DaVita RX. Checked copays

DIALOG DIRECT 9/2016-11/2016; FORT WORTH, Tx; Call Center Agent

Enrolled seniors into Medicare Advantage plans for HealthMarkets Insurance

Agency. Educate seniors and help them choose the plan that best suits their

Needs, both financially and available benefits.

FARMERS INSURANCE 7/2016-10/2016; Bedford, Tx; CSR

Provide quotes for auto, home, umbrella and specialty items for agent. Take payments, make changes on P&C policies and input new customers.

CONNEXTIONS 9/2013-3/2016; Irving, TX; Call Center Agent

Plans. Respond to customer service inquires and issues. Educate seniors and help them choose the plan that best suits their needs, both financially and in available benefits. Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.

LICENSES SINCE:

General Lines Agent 1-2008

Life, Accident, Health & HMO 1-2008

Property and Casualty 1-2008

Education

30 hours college at TCU

Graduated High School at Polytechnic High School

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