IC Ian Common

Chicago, IL ***** 1-773-***-**** ad5b8r@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Quality assurance

Written and verbal communication

Inbound and Outbound Calling

Creative problem solving

Medical terminology knowledge

Technical Support

Call center operations

Account services

WORK HISTORY I.S.C. 07/2000 to 10/2021

Combined Insurance / Ace Limited Chicago, IL

Provided support for company website. set up, creating passwords, resolve log on issues, instruct how to up load claim information and view received documents.

Provided life insurance information ( details of policies outlining benefits and policy restrictions ) to customers.

Support field agents with updated customer information. Created cases for fraud department to investigate. Trained new hires on company system and policy knowledge EDUCATION Associate of Arts Radio, Television, And Writing Columbia College Chicago

Associate of Science Automotive Engineering Technology General Motors Technical Center, Warren Michigan

Associate of Science Automotive Technology

Lincoln Technical Institute, Melrose Park, IL

HOBBIES. Cycling/Biking for 10 yrs +

Wing Chun is a martial art form that I've studied along with Boxing Weightlifting/Fitness Healthy body creates a healthy mind.