SUMMARY OF EXPERTISE

A proficient, goal-oriented, motivated, and results-driven leader, focused on business administration, new business policy development, design, implementation, strategic operations, planning, and management.

Gracefully handled the dynamics of a rapidly changing environment, anticipating needs by outlining process improvements, and successfully managing deliverables. Extraordinary communication skills, which support shaping and fostering lasting business relationships through mutual respect, commitment, and collaboration. Executing operational goals and leadership culture of accountability, engagement, integrity, and service. Highly engaged and dedicated to ensuring compliance and goals are met, supporting the organization's success.

EDUCATION

Keller Graduate School of Management, Anticipated Graduation September 2024

Graduate Certificate in Health Services Management

Keller Graduate School of Management

Master’s in Human Resource Management (MHRM)

39 Units.

DeVry University, Keller Graduate School of Management

Bachelor of Science, Technical Management, Minor in Criminal Justice

126 Units

CERTIFICATIONS

Short-Term Residential Treatment Program (STRTP) Administrator Certification

Application Pending

Keller Graduate School of Management, Completed Graduate Certificate Program - October 2021

Human Resource Management Graduate Certificate

PROFESSIONAL EXPERIENCE

Circle “C” Ranch, STRTP 03/2022 to 11/2023

Human Resources Manager

Responsible for implementing staffing and performance strategies, strategic plans, and training and development.

Provided and created training manuals.

Processed payroll adjustments, and reconciled payroll/leave reports from payroll vendor.

Conducted background checks.

Prepared, tracked, and managed employee leave requests and records.

Created internal documents, such as offer letters, disciplinary documentation, and employee satisfaction surveys.

Audit timesheets and maintained the HRIS system.

Designed workplace policies, analyzed job descriptions, and design.

Resolved employee conflict, ensuring the health and safety of others.

Educate employees on company policies and procedures.

Managed all HR activities, communication, requests, and organizational documents.

Implemented and analyzed policies and procedures.

Responsible for staffing, recruitment, onboarding, benefits, and payroll.

Responsible for maintaining the company’s compliance on the local, state, and federal levels.

Implemented and analyzed the organization's Quality Improvement Plan and obtained a three-year CARF Accreditation.

Made recommendations on sustaining the organization's budget.

Managed the human resource department staff by recruiting selection, orientation, and training of employees.

Bridged management and employee relations by addressing grievances, demands, and other employee-related issues.

Interpret and analyze regulations and implement them into the organization's program.

Maintained HR federal and state requirements, maintained confidential records, conducted investigations, and represented the organization at employment development department hearings.

Elk Grove Chiropractic 4/2008 to present

Contract Massage Therapist -

Managed day-to-day operations of the therapy department.

Client scheduling, billing, accounting, recordkeeping, inventory, vendor relations, and staff management and oversight.

Manage guest experience, salon productivity, and marketing including social media connections and promotional campaigns.

Provide leadership, guidance, expertise, coaching, development, and counseling to spa administrative and sales staff to ensure consistent workflow efficiencies and a work environment that promotes and supports the highest level of service and excellence.

Analyzed, planned, directed, and coordinated work to be performed and products to be purchased from different vendors based on operational needs.

Printed daily and monthly revenue reports as well as documentation of expenses.

I analyzed reports to ensure accuracy from the square point of sale.

Analyzed and researched the process of COVID-19 and the directives of the State of California.

I completed multiple training for proper sanitation and disinfection practices and procedures for the awareness and prevention of COVID-19.

Design and develop customer service protocols.

Develop implemented policies and procedures that ensure a working environment is free of harassment and discrimination.

Nolte Associates, Inc., Sacramento, CA 5/2005 to 10/2007

Project Administrator

I provided analytical support with laws, procedures, and complex accounts to resolve issues.

Analyzed and created project budgets for new contracts.

Fostered mutually beneficial relationships and created a collaborative network to achieve organizational goals.

Prepared and reviewed reports to support and develop communication plans.

Ensured which crews were subject to prevailing wage, determined by the Department of Industrial Relations, type of work, and locations.

Tracked project results and timelines, while ensuring our survey crews complied with the Professional Land Surveyors Act.

Researched and analyzed city and county laws and protocols to ensure accuracy before the start of new project builds.

Ensured detailed specifications for my assigned projects complied with the California Department of Consumer Affairs.

I was responsible for creating all specifications and budgets for new bids for my assigned civil engineering teams.

I performed as a lead to analyze and review staff’s work to ensure accuracy.

I monitored & evaluated processes and developed solutions.

Provided project research support, report review and analysis, and project tracking.

Tracked and monitored project progress, and processed purchase orders, proposal letters, and meeting minutes.

Revied reports to ensure the performance metrics and quality assurance standards were met.

Proficient in MS Project, MS Word, and MS Excel.

Senate Majority Leader Gloria Romero, Sacramento, CA 3/2004 to 5/2005

Office Manager

Assisted in monitoring committee hearings and floor sessions, and scheduled meetings.

Retained resolutions and certificates, and processed office invoices and other correspondence.

Ordered and approved office supplies managed all office inventory, and served as back up-front desk and front and back-office phones to ensure excellent service was always provided.

Supported administrative and office support staff through coaching, mentorship, and a people-focused leadership approach.

Collaborated with various leadership and teams to support best office practices and cohesion.

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