JERRY GLASCOCK

Liberty Lake, Washington

ad5b7p@r.postjobfree.com

www.linkedin.com/in/jerry-glascock

Active Secret Security Clearance

Profile Statement

United States Air Force Veteran leveraging 10 years of proven experience in human resources, facility management, and operations. Adept at leading teams of more than 70 personnel in a dynamic, fast-paced environment. Possessed a comprehensive background in personnel and operational management and planning. Managed facilities and budgets valued at more than $15M while managing risk, safety, and compliance.

• Operation Management

• Human Resources

• Adaptability

• Budget Oversight

• Personnel Relations

• Customer Service

• Training & Development

• Safety & Risk Management

• Leadership

PROFESSIONAL EXPERIENCE

Business Development Representative April 2022 – October 2022 F5 Liberty Lake, Washington

Primary business development representative using social media, email and phone call prospecting for 8 Account Managers and over 1000 accounts. Utilized go-to-market tools and sales technology to identify and qualify customers for network, cloud technology, and cyber security solutions. Maintained accurate records of sales and prospecting activities in Salesforce Customer Relationship Management (CRM) system.

• Exceeded monthly and quarterly quotas for meetings, opportunities, and pipeline generated. Operations Manager June 2019 – April 2022

United States Air Force RAF Lakenheath, England

Top advisor to 4 senior leaders. Addressed personnel relations issues, such as harassment allegations, work complaints, or other personnel concerns. Analyzed personnel retention data and prepared the required reports. Led mentoring and training for 12 work centers on leadership, supervision, discipline, and organizational policies.

• Key mentor and principal for 15 senior leaders during 18 military courses reaching 350 new installation members and supervisors.

• Led the redesign and update for installation one-stop-shop for 7,300 members on Microsoft SharePoint. Merged sites and updated 30 sources documents.

• Established and directed 5 virtual organizational briefings and recognition events during COVID-19 restrictions. Led 12-person team to coordinate communication equipment, awards, and key information for event. 387 members received key organizational information. Operations Manager June 2017 – May 2019

Ramstein Airbase, Germany

Served as a link between management and personnel by handling questions and helping resolve work-related problems. Advised management on staffing issues, including dealing with understaffing, moderating disputes, firing employees, and administering disciplinary procedures.

• Overhauled recognition program teams. Coordinated and trained 6 panels/30 personnel for awards review. Organization won 2 major command awards, 5 installation awards, 6 large organization awards, and 31 members received early promotion.

• Directed 6 volunteers during United Service Organization holiday food basket program to provide thanksgiving meals to 250 families and drove non-profit organization fundraiser with 17 volunteers and a

$400 budget. $14,900 raised for military families in need.

• Resolved sustenance benefit problem for 115 dorm member and 5 military payment discrepancies. Gathered data and requested waiver to regulations that resulted in $53,300 returned to the service members.

• Coordinated 7 professional development events (53 hours) for 179 employees and 1 off-site/team building event for 20 senior leaders to improve teamwork and provide leadership tools.

• JERRY GLASCOCK PG. 2

Dental Clinic Manager April 2016 – May 2017

Andrews Air Force Base, Maryland

Directed clinic operations for 76 dental staff using a $465,000 budget to ensure dental readiness for 7,000 installation personnel. Key advisor for dental clinic commander and 16 dentists and specialists on training, staffing, and compliance.

• Re-focused team on fundamental record keeping and customer service. Raised installation oral health rate to 9 year best (80.7%) and patient satisfaction (98.9%). o Clinic best of 11 clinics for 2 quarters.

• Reinvigorated Continuous Process Improvement Program by chairing a monthly compliance meeting and creating 7 program managers. Tracked and enforced 18 clinic inspection checklists in accordance with Medical Service goals.

o Clinic received Effective inspection rating and won Air Force Large Dental Clinic of the Year.

• Led plans and programs committee review. Reorganized manpower utilization and upgrade training focus. Training statistics rated #1 of 5 base medical organizations.

• Won clinic Senior Noncommissioned Officer (Senior Leader) of the Year in 2016. Advanced Education in General Dentistry Manager 1 October 2015 – April 2016 Directed 10 member staff and coordinated the training of 4 new Air Force providers enabling general and specialty dental services for 1000 patients a year. Established policies for joint service residency program by providing executive leadership strategic direction and integrating the educational needs for 9 dentists coordinating the scheduling of 2,000 patients and 4,100 procedures. Clinic performed $7.9 million worth of treatment; 113$ of targeted income.

• Reviewed 483 patient survey’s/analyzed trends. Trained staff on deficiencies and recognized top performers. Improved patient satisfaction to 98.3%/top 15% of Air Force Clinics.

• Dual-hatted residency and clinical sections of dental office ratified the schedule for 7 departments with 55 staff. Improved the dental readiness rate to 98.6%/best base rate ever.

• Led installation medical contingency manpower team of 83 members during the base airshow enabling the monitoring and medical needs of 125,000 visitors.

• Won clinic Senior Noncommissioned Officer of the quarter twice and Senior Noncommissioned officer of the Year in 2015.

Operations Manager December 2012 – July 2014

Cairo, Egypt

Advised Air Attaché, Defense Attaché, Country Team, and Ambassador on all air operation movements and landings. Directed the air and naval supportive services department of the United States Embassy in Cairo. Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency. Supervised 4 Egyptian nationals.

• Planned 2 events, administered invitations, and controlled $10,000 budgets for contracts, equipment, and supplies for Defense Attaché reception and Annual Ball. Events hosted 300 diplomats from 22 countries providing vital link for global international relations.

• Led air operations and ground servicing coordination for Central European Command Commander and Secretary of Secretary of State visit to Egypt. Coordinated with State Department embassy lead and security detail to enable key diplomatic meetings with Egyptian policy makers.

• Managed 4 Egyptian nationals schedule and 8 armored vehicles worth $1.2 million. Coordinated $11,000 in scheduled and unscheduled maintenance sustaining a 95% availability rate.

• Provided continuous information during Egypt’s unrest and Presidential overthrow. Facilitated key policy makers decisions and received State Department Meritorious Honor Award and Air Force Achievement Medal.

EDUCATION CERTIFICATIONS

Master of Arts, National Security Studies American Public University System Bachelor of Arts, Organizational Leadership Southern Nazarene University Associate of Arts, Human Resources Management Community College of the Air Force

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