EMPLOYMENT HISTORY

Wheelchair Attendant

ERMC Company, Queens, NY — Jan, 2021 - Nov, 2023

• Provided safe and courteous wheelchair service to various airline passengers with disabilities while complying with the Air Carrier Access Act, airport policies, airline procedures, FAA regulations and U.S.

• Pushed wheelchair passengers to and from gates.

• Carried and assisted with passenger carry-on luggage and checked or claimed luggage.

• Roll customer-occupied wheelchair safely down the jet bridge.

• Followed dispatcher gate orders.

• Maintained professional, working relationships with fellow employees, supervisors, managers, airline employees and airport authorities.

• Completed wheelchair logs to document pushes.

Providing exceptional customer service by anticipating and addressing the needs of wheelchair passengers with disabilities

Receptionist

K&J Tax Services LLC, Hempstead, NY — Jan, 2023 - May, 2023 Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.

Maintain a neat and organized reception area to create a professional and welcoming environment for clients. Greet clients with a friendly and welcoming demeanor, creating a positive first impression for the business. Ensure the confidentiality of client information by handling all documents and data with the utmost care and implementing appropriate security measures.

Sale Associate

Target, Valley Stream, NY — Nov, 2020 - Jan, 2021

Greeted each customer that came into the store in a warm manner. Assisted in physical inventory counts.

Developed and maintain excellent product knowledge to provide superior customer service and increase sales Maintained a clean and organized sales floor to provide a pleasant shopping experience for customers. Provided personalized shopping experiences by identifying customer preferences and suggesting appropriate products

Assist in creating effective merchandising displays to attract customers and drive sales 1042 WAYNE ST, Bridgeport, USA, 06606 • 929-***-**** • ad5b6y@r.postjobfree.com LINEDA JOACHIM

CALL CENTER CUSTOMER SERVICE

Customer-focused customer service professional with 2 years of experience managing phone and in-person queries in retail and office settings. Demonstrated problem-solving and creative expertise to maintain a 99% satisfaction rate. Proficient in drafting customer emails, and following up on requests.

EDUCATION

Nassau Community College, Garden City, NY

SKILLS

Problem-solving Creative expertise

Following up on requests Merchandise display

Customer emails Phone inquiries

Retail Customer service

Office settings

LANGUAGES

English

Highly proficient

French

Native

Haitian Creole

Native

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