Anjel Padilla

**** *** **. *********, ** *****

484-***-****

ad5b5r@r.postjobfree.com

Objective

Seeking a position in a progressive facility that will effectively utilize my knowledge and experience while implementing personal growth and professional advancement.

Skills & Abilities

Proficient in Microsoft Outlook and Excel, Data Entry, Communications, 60 WPM, Fluent in English and Spanish

Experience

ENT and Allergy Associates, Ch Specialist

04/2021-01/2024

●Managed an average of 50 inbound chats daily, ensuring prompt resolution of patient inquiries and appointment scheduling, contributing to a 10% increase in appointment bookings.

●Streamlined the chat support process by implementing new protocols for handling emergency inquiries, reducing response time by 30%.

●Assisted in the development and implementation of a new chat software interface, resulting in a more user-friendly experience for both staff and patients.

●Recognized for maintaining a 98% accuracy rate in data entry and invoicing tasks, ensuring precise record-keeping and billing.

●Maintain excellent written communication skills, with all patients, peers, and management

●Perform clerical duties such as data entry, filing, and calendar management

●Schedule patient appointments through NextGen software

●Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards

●Verify all necessary patient information (i.e. names, addresses, phone numbers, and health insurance)

●Handle all patient concerns with empathy, attention to detail, and knowledgeable answers

●Maintain a positive and friendly demeanor with all patients

Audible, Tier 1 Tech Support Specialist

(Newark, NJ)

10/2018-04/2021

●Provide technical assistance and troubleshooting support to Audible customers via inbound calls, chats, and emails.

●Resolved technical issues for over 500 customers monthly, achieving a 95% satisfaction rate and contributing to a positive brand reputation.

●Assisted in reducing average call handling time by 20% through efficient troubleshooting techniques and proactive problem-solving methods.

●Collaborated with the product development team to identify and report software bugs, resulting in the improvement of product functionality and user experience.

●Conducted training sessions for new hires, equipping them with the necessary technical knowledge and customer service skills to excel in their roles.

●Resolve customer inquiries regarding account management, app functionality, and content access.

●Utilize internal software systems to log customer interactions and follow-up on pending issues.

●Collaborate with cross-functional teams to escalate complex technical issues and ensure timely resolution.

●Maintain a positive and professional demeanor while delivering exceptional customer service

Education

Ramapo College of NJ

North Star Academy High School

References

Available upon request

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