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Maintenance Technician Customer Service

Location:
Medford, MA
Posted:
April 28, 2024

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Resume:

James Monahan

*** **** ******

Medford, MA *****

781-***-****

ad5b3m@r.postjobfree.com

SUMMARY

Dedicated Maintenance Technician with years of experience in performing routine, reparative, and preventive

maintenance in diverse industries. Expert at operating various hand tool/power tools and industrial

equipment. Successful in prioritizing work orders to restore and sustain facility operations and comfortable

meeting challenges within a fast-past, deadline-driven environment.

SKILLS

• Critical Thinking • Written and Verbal Communication

• Groundskeeping and Landscaping • Hand and Power Tools Operation

• Handheld Computers • Organizational Skills

• Microsoft Office • Time Management

EXPERIENCE

Bozzuto Management, Boston, MA Maintenance Technician (2021-Current)

Showing care and concern for our residents through e xcellence in service ticket resolution

and preventative maintenance. Resolving maintenance issues in HVAC, electrical,

plumbing and appliance repair. Repairing vacant apartments for move-in through turn-over

repairs and improvements. Preserving the beauty of the building and the safety of the

community through general upkeep and cleanliness, snow removal and grounds

maintenance. Providing residents with outstanding customer service . Working weekends or

evenings and being on call for after hour emergencies .

Business Interiors Floor Covering, Woburn, MA Warehouse Associate (2018-2020)

Prepared flooring orders for delivery. Exceeded in time management by working collaboratively with co-

associates around pickup schedules. Maintained a safe and clean work environment. Received, processed,

and stocked warehouse products, ensured high quality of work in terms of organization of flooring assets,

inventory controls, and orders in queue.

Dole and Bailey Inc., Woburn, MA Maintenance Associate (2014-2018)

Performed maintenance requests on machinery for wholesale food preparation company. Repaired additional

items around the warehouse, using personal protective equipment and by following proper training guidelines.

Worked independently to maintain an organized work environment at the company’s main warehouse

location.

Peterson Party Center, Woburn, MA Driver Assistant (2011-2014)

Used safety precautions and care to load and unload supply trucks with items to be delivered to clients for a

variety of events. Efficiently set up items at clients’ locations both independently and as part of a team. Used

time management and organizational skills to process paperwork for the rented items following each event

set up. Built and maintained professional relationships with clients at locations across the Boston area.

A.C. Moore, Somerville, MA Lead Stocker (2010-2011)

Initially employed as an entry level sales associate and was quickly promoted to lead stocker due to

demonstrated leadership and organizational abilities. Unloaded trucks delivering merchandise using pallet

jacks, and other tools and personal protective equipment. Trained other sales associates and stockers in how

to properly handle heavy shipments in a safe and efficient manner, and in front of house duties such as using

RFG store guns, building displays, and setting up planograms. Displayed excellent guest service skills while

working as a backup cashier.

Christmas Tree Shops, Somerville, MA Shipping & Receiving Associate (2008-2010)

Safely unloaded merchandise from trucks. Filed paperwork for various departments in the store. Used

excellent organizational skills to process paperwork in the receiving area. Kept backroom clean and always

organized. Assisted associated on the floor with developing product displays and stocking shelves. Cleaned

store and bathrooms as needed, using personal protective equipment and specific training guidelines while

working with chemicals. Demonstrated customer service abilities by contacting employees at other locations

via phone to look up merchandise for customers. Exhibited customer service skills by carrying out products to

customers’ cars and collecting carriages from the parking lot.

Merril Corp., Everett, MA Roll Tender (2006-2007)

Used care and safety while operating forklifts. Sheet fed printing presses. Carefully monitored machines while

printing was in progress. Assisted with stocking supplies. Maintained cleanliness of machines and their

surrounding areas. Processed customer order forms using time management and organizational skills.

EDUCATION

High School Diploma (2007) Medford Vocational High School

Certificate in Graphic Arts (2007) Medford Vocational High School



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