AndreaClarke

***N.E.**thTerraceMiami,FL*****

786-***-****

ad5b29@r.postjobfree.com

OBJECTIVE:Tousemyknowledgeandskillsinfurtheringmycareerdevelopmentand growthwithinanaspiringgrowingcompany.

VictoryCollegeofNursing FortLauderdale,FL

AdmissionsCounselor Oct2023–Current

•Counselandadviseprospectivestudents,applicants,andfamilymembersabout admissionrequirements,applicationstatusandotheropportunitiesatVictory CollegeofNursing.

•Explainadmissionsdecisionsandstepsneededforallapplicanttypestotake regardingachievingadmissiontoVictoryCollegeofNursing.

•Dailycallswithenergyandenthusiasmtoprospectivestudentstoscheduleanon-campus planningsession.

•Consistentfollow-upwithpriorinquiriesandfuturestudents.

•Collaboratewiththeadmissionsteamtodevelopnewstrategies.

•Referstudentstoappropriateareasaroundtheuniversitytoobtainsupportandtakecareof onboardingtasks.

•Dailycallswithenergyandenthusiasmtoprospectivestudentstoscheduleon-campus careerplanningsessions.

•Documentationofphonecallrecordsandcareerplanningsessionsindailyadmissions reports.

•WorkswithAssistantDirectorofAdmissionatthecampustodevelopandimplement proceduresthatwillsupportadmissionspoliciesandfacilitatestudentrecruitmentand admissions,assistswithdevelopingnewundergraduateandgraduatetransferrecruitment planstocampus.

ButterflyEffects DeerfieldBeach,FL

PaymentPostingSpecialist Jun2023-Oct2023

•Postallpaymentandadjustmentstoallhealthcarerelatedclaims.

•Maintainedaccuracyof98%orhighertoensureaccuratepaymentsbeing provided.

•Balanceddailypaymentbatchespriortoissuingpayments.

•Initiatedandenteredrefundsaccordinglyandidentifiedanyoverpaymentsina timelymanner.

•Regularlycommunicatedanyabnormalitieswithmanagementtodocumentanytrends.

•Preparebankdepositsdailyinadditiontosubmittingunderpaymentanddenialinformation toappropriatecollectorsforfollowup.

•Followuptoensuretimelyresolutionforcashbalanceerrorsandbankreconciliation. ButterflyEffects DeerfieldBeach,FL

BehavioralHealthTechnician March2023-Oct2023

•Collectandrecorddataonpatientbehavior.

•Providecrisisinterventionasneeded.

•Implementskillacquisitionandbehaviorreductiontreatmentsasdirectedbythe supervisor.

•Provideasafeandsupportiveenvironmentforpatientsandtheirfamily.

•UtilizeABAtechniquestoteachskillssuchascommunication,socialization,and self-care,andtoreduceproblembehaviorssuchasaggressionandself-injuryin adolescentswithautism.

•Engagedindailyoneononesessionswithassignedpatientshelpingimprovetheirquality oflifebyassistingwithdevelopmentalsocialskills,reducingunwantedbehaviorsand providingguidanceeachstepoftheway.

MetroPCS PembrokePines,FL

CorporateSalesAssociate May2006-Nov2022

•Assistedcustomersbyengaging,interactingandprovidinghighlevelcustomerservice whileprovidingvariouswirelessmobileservicestonewandexistingcustomers.

•Assistedcustomersinvarioustaskssuchasobtainingnewphoneservice,adding additional

linestoexistingaccounts/customers.Discussingbilling,mobilephoneupgrades,andother phoneserviceinquiries.

•Crosstrainedandattendedin-personandvirtualtraininginordertobeupdatedon newtechnologyandservicesbeingofferedbythecompany.

•Developedpositivecustomerrelationshipswhilemaintainingstoreoperationsand standards.

•Researchedcomplexissuesusingmultipleapplications/screensinordertofindresolution andassistprospectiveandnewcustomers.

•MaintainedSalesgoalsandsalesmetricstomaintainhighqualityserviceandmeet companystandards.

•Assistedwithtakingpaymentsviacredit/debitcards,cashandothermethodsacceptedby thecompany.

•Ensuredallcompliancerequirementsweremet/satisfiedandthatallpaymentsweremade usingcompanypracticesandprocedures.

Farrah’sAngelsDaycareCtr NorthMiamiBeach,FL

PharmacyCustomerSvcAdvocate Sept2005-Sept2006

•Processcalls,appointments,answersquestionsandcomplaints,andrelaysandreceives informationaboutcampusmaterial.

•Respondstotelephoneorpersonalinquiriesregardingorganization,functionsandservices includingadmissions,financialaid,registration,academiccalendar,counselingservices, workshopsandrelatedinformation.

•Servesasfirstcontactwithparentswhoareexperiencingproblemsorneedtoexpress complaints;workstowardsproblemsolvingandcustomersatisfaction/understandingina professional,friendlymanner.

•Assistedandfacilitatedenrolmentprocess,webregistration,kioskregistration,student schedulesandotherprogramchanges.

•Assistedparentsbybasicinterpretationandexplanationofdaycarepolicy,proceduresand staterules/statutes.

•ProvidedgeneralandspecificinformationtoparentsinregardstoDaycareregulationsby wayoftelephone,weborinperson.

•Assistedwithdailypaperworkincludingelectronicdocumentsbywayofprinting,faxing, filing,emailandotherinpersondocumentation.

Qualifications:

•Motivatedtoexceedmanagerialexpectations

•Madeethicaldecisionsbaseduponamixtureofanalysis,experienceandjudgment.

•ExcellentProblem-SolvingSkills

•Planning,prioritizingandorganizing

•Motivatedtoexceedcompanyandpersonalexpectation

•Punctualwithexcellenttime-managementandmultitasking skills

•GreatDecision-makingskills.

•Abletoworkindependentlyrequiringminimum

supervision

•Abletotakeownershipofallassigned

tasks.

•Excelinafast-pacedworkenvironment.

•Equallyadaptinateamenvironmentorduringindividual

assignments

•Trust-worthyrequiringminimum

supervision

•StrongInterpersonalskills

•Strongdata-entryskills

•Greatleadershipskills

•Abilitytodiffusedifficultsituations,strongnegotiation abilities

•ComputerSkills:MSWord,Excel,PowerPoint,QuickBooks, Internet

Academics:

FloridaMemorialUniversity-MiamiFL:Bachelor'sDegreeinSocialScience

-Classof2008

MiamiBeachSeniorHighSchool-HighSchoolDiploma

-Classof2003

References–AvailableUpon

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