TAMEKA GRANT

ad5b1b@r.postjobfree.com 214-***-**** Dallas, TX 75249

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environment and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high quality professional relationships with callers.

Great Communication

Technical Knowledge

Adaptability

Patience

Empathy

Time Management

Responsiveness

CSR Chewy, INC - Dania Beach, FL 06/2021 - 03/2024 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Answered inbound calls, chats and emails to set up and/or to make changes to activated customer accounts. Personal Shopper Assistant Walmart - Irving, TX 06/2018 - 11/2019 Maintain customer's personal shopping list and gather their groceries. Make sure all items on the list are found, up to date and looks good for the customer. Maintain proper storage for cooled, frozen, and room temperature foods. Also to meet, greet, and dispense the customers groceries to them and to Thank them for being a online shopper. Assembler Lear Corporation - Arlington, TX 09/2017 - 03/2018 Assemble parts or units, and position, align, and fasten units to assemblies, or frames, using hand tools and power tools

Connect cables, tubes, and wiring, according to specifications. Head Cook Levy Restaurant - DALLAS, TX 10/2013 - 03/2018 Check the quality of raw or cooked food products to ensure that standards are met. Monitor sanitation practices to ensure that employees follow standards and regulations. Determine how food should be presented and create decorative food displays. Assembly Line Worker Amazon Fulfillment Center - Irving, TX 05/2016 - 08/2016 Package finished products and prepare them for shipment. Examine and inspect containers, materials, and products to ensure that packing specifications are met. Obtain, mark, label, move, and sort boxes.

Summary

Skills

Experience

Customer Service Rep Aegis Communications Group Inc - Irving, TX 03/2013 - 08/2013 Check to ensure that appropriate changes were made to resolve customers' problems. Review insurance policy terms with customer.

NHA Inc.Career Institute DALLAS, TX 03/2021

Certified Phlebotomy Technician (CPT): Phlebotomy

Franklin D. Roosevelt High School Dallas, TX 05/2007 High School Diploma

Top Performer in 2018 for Outstanding Achievement in Customer Satisfaction. Also received recognition from NHA on March 26, 2021 for achieving above the passing standard on my Phlebotomy exam.

Education and Training

Additional Information