Jiselle Scott

Customer Service Representative

CONTACT

P: 240-***-****

E: ad5b10@r.postjobfree.com

A: Waldorf, MD

EDUCATION

Maurice J. McDonough high school

High School Diploma

****-****

Pomfret, MD

SKILLS

● Microsoft Software

● Inventory/supply management

● Prioritization/problem solving

● Cloud management

● Troubleshooting

● Billing Specialist

● Record-keeping

● Calendar management

CERTIFICATIONS

● High School Diploma 2021

SUMMARY/OBJECTIVE

Dynamic and energetic professional with three years of customer service experience. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

WORK EXPERIENCE

Ashley Homestore

Customer Service Representative, Brandywine MD, 05/2022-Present

● Made 30+ outbound calls per day to follow up with customers who were overdue in their payments

● Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks

● Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques

● Document, assess, prioritize, classify, escalate or dispatch to determine the best solution based on the issue and details provided by the customer

● Answer external phone calls on behalf of the organization and route them to the appropriate department

● Follow approved policies and procedures, Communicate clearly and effectively in verbal and written formats

DMV Vision Care - For Eyes Optical

Customer Service Representative, Waldorf MD, 04/2020-08/2021

● Schedule and confirm office visits using a scheduling system .

● Enter and manage patient information

● Manage travel arrangements for the CEO.

● Order stationary as needed. Produced reports, presentations, flyers, and spreadsheets.

● Billing all major insurance companies. Creating correspondence as needed.

● Organized and fulfilled meetings for management.

● Performed software and hardware upgrades and installations involving multiple computers, printers, multi printers, and peripherals.

● Provided users with information, guidance, and instruction on the use of desktop, hardware and software

● Perform pre-examination and ancillary tests prior to the patient seeing the optometrist.

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