STEPHANIE WILLIAMS

Location 973-***-**** ad5axt@r.postjobfree.com www.linkedin.com/in/stephawilliams THIRD PARTY RELATIONSHIP MANAGER

Accomplished Third Party Relationship Manager with an extensive track record of success monitoring risk, identifying root causes, and designing strategies for effectively managing, reducing, and alleviating third party risk. Expertise in ensuring compliance with regulatory policies and requirements for risk management at large Financial institutions. Skilled Project Manager adept at designing and incorporating changes that streamline processes. Natural leader with success in conducting, and leading teams in analyzing operations and implementing company-wide improvements. Built a reputation as an effective leader and persuasive influencer who optimizes efficiencies, promotes transparency, propels corporate growth, possesses outstanding analytical abilities, is responsive, detailed oriented, and can be counted on to get the job done.

SKILLS

Supplier Management Risk Management Compliance Relationship Management Governance Training Collaboration Monitoring Policy Adherence EXPERIENCE

United Services Automobile Association (USAA), Remote, New Jersey 2021 - 2023 Third Party Relationship Manager – Lead

Effectively manage of multiple third-party relationships with low, moderate to high inherent risks, supporting pre-award and post-award requirements for the Property and Casualty IT & Corporate IT business's, reporting into Business Risk and Controls, Enterprise Chief Information Officer (ECIO).

• Partnered with FLoD of defense and SLoD SMEs to develop, implement and monitor operational controls that enable effective management and oversight of third party suppliers and subcontractors ensuring compliance to internal/external regulatory requirements.

• Proactive and timely completion of contract documentation, ensuring it accurately reselects products/services procured by the business. Perform on-going monitoring commensurate with the inherent risk rating and against the third party’s ability to deliver against contractual requirements which includes SLA, KPIs and D&Os.

• Partnered with ECIO businesses, Enterprise Third Party Risk Management (ETPRM) teams, representatives from Legal & Procurement, respective Risk Domains: Information Security, Compliance, Cloud, Privacy, Business Continuity, Financial, Operational, Technology etc.., internal/ external key stakeholders and other Subject Matter Experts (SMEs), to ensure they have the information required to assess/mitigate risk and remain in compliance with internal/external regulatory requirements.

• Successfully executed 21 agreements (new, modify/extend), with an Agreement Expense of

$138,794,149M and Total Agreement Expense of $1,105,878,853B. Reported combined Hard Savings

($946,636K) and Cost Avoidance ($589,827K) = Total Cost Savings of $1,536,463M.

• Facilitated the creation of Quarterly Health Check deck for IT P&C using Tableau reports to verify data and ensure content was accurate.

• Within the first six months of hire, built relationships within my team and across the organization that allowed me to effectively meet my goals, add value to the team and business partners, which led to being recognized by senior leaders. Received USAAs Culture In Acton for outstanding work, highlighting work ethic: very focused and attention to detail. Project encompassed on-boarding new supplier - Master Cloud Agreement, Service Level Agreement and an Order Addendum for the Chief Legal Office (CLO). Benefits: Reduced risks, Increased Performance Management and Supplier Accountability and ultimately reducing operational costs. Hongkong and Shanghai Banking CorporaEon (HSBC), Jersey City, NJ 2015 - 2021 STEPHANIE WILLIAMS ad5axt@r.postjobfree.com Page

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Supplier Relationship Manager

Conducted Supplier risk management reviews across the U.S. and Canada global banking and markets

(GBM) for asset classes (equities, fixed income, custody, and securities finance) of higher risk/value Suppliers to ensure business owners effectively managed their supply chain services, cost and risk. Monitored regulatory changes to determine impact on third party management and align policies for compliance.

• Collaborated with GBM U.S. businesses, Enterprise Third Party Risk Management teams, representatives from the Legal, Procurement, Information Security, Regulatory Compliance, IT departments, Business Continuity Managers, internal/external stakeholders, and SMEs to ensure they had the information required to assess/mitigate risk and remain in compliance with regulatory requirements.

• Assisted the GBM in U.S. and Canada businesses in extending existing agreements and properly terminating services no longer required.

Select Key Accomplishments:

• Successfully partnered with key stakeholders and SMEs within U.S. GBM and throughout the organization to ensure adherence to third party risk management policies and procedures for third party Suppliers classified as “critical” ".

• Instrumental in renewing a critical contract that was executed in compliance with required risk reviews and ongoing monitoring controls, that allowed for a 25M contract renewal to be completed.

• Played a critical role in executing thorough audits of the Office of the Comptroller of the Currency

(OCC) and the Federal Reserve Board (FRB), resulting in a “Satisfactory” audit / exam rating(s). Citibank, Warren, NJ 2007 – 2014

• Collaborated with EI Businesses, Enterprise Supplier Risk Management, and Procurement teams to ensure businesses are in compliance with all regulatory and corporate deliverables related to IT security, vulnerability assessments, ethical hacks, continuity of business, contingency plans, financial evaluations, contract reviews and performance evaluations.

• Increased the number of unique Suppliers from 1,000 to over 3,600 and increased Supplier relationships from 1,800 to 4,600 by fully integrating services into the Enterprise Risk Management Control Process.

• Created a Reporting Portal on SharePoint and implemented a standardized process for providing reports that effectively centralized reporting and streamline overall process. Enterprise Operations & Technology Risk Management Global Supplier, New York, NY, 2011 – 2012 Managed and oversaw Citi’s Enterprise O&T Client Group Operations Supplier and Records Management Program.

• Implemented a formalized governance structure that successfully improved risk awareness to over 17,000 staff within six months.

• Spearheaded the annual review of 5,000 records from EI Suppliers to ensure compliance with Supplier Risk Management Corporate Policy.

• Designed and implemented an organizational structure that facilitated effective management of third-party relationships with clear alignment and transparency. STEPHANIE WILLIAMS ad5axt@r.postjobfree.com Page

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Operations Risk Manager Supplier, New York, NY, 2007 – 2011 Oversaw Citi’s Institutional Clients Group Operations Supplier and Records Management Program, and ensured adherence to regulatory and corporate policies.

• Supported Supplier and Records Management Coordinators Globally, and ensured compliance of over 250 Supplier relationships across ICG.

• Played key role in ensuring compliance by instituting requirements that improved “Non-Policy Compliant Spend” reports for third party Suppliers. EDUCATION

Northeastern University Boston, MA

Bachelor of Science degree in Economics

The George Washington University, Washington, D.C. MA Certification in Project Management

CerEfied Regulatory Vendor Program Manager (CRVPM) Level III / CEI PROFESSIONAL AFFILIATIONS

Member, Information Systems Audit and Control Association

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