Kimberly Wolf

Fifteen years customer service experience

Mesa, AZ 85203

ad5axr@r.postjobfree.com

+1-208-***-****

• Sensitive to client needs, detail oriented, and able to supervise, motivate, train and increase productivity.

• Strong customer service skills

• 3 years health insurance registration and customer service. Authorized to work in the US for any employer

Work Experience

Pharmacy Help Desk Agent

Med Impact Direct - Tempe, AZ

October 2023 to March 2024

Answered all incoming calls

Entered Prior Authorization

advised benefit co-pays, deductible, Out of pocket max. Dictated for the deaf

CaptionCall/Sorensen Communications - Meridian, ID August 2016 to October 2022

Government contract. Computerized dictation for the deaf. Phones for the deaf customer service. Customer Care Specialist

Your Health Idaho - Boise, ID

June 2016 to July 2017

• Advocate for customers

• Connect with Health & Welfare, regarding advanced premium tax credit

• Ensure 1095's accuracy

• Followed proper policies and protocol

Data Entry Specialist

World Vision - Federal Way, WA

October 2015 to January 2016

• Received incoming donor calls

• Entered data and ensured accuracy

• Expressed and explained to donors what their donations represented Floral manager

Paul's Market - Kuna, ID

January 2015 to September 2015

• Customer Service

• Arrangements, ordering, inventory.

• February my store was able to lock out all the other Paul's in Idaho. Customer Service Rep

Maximus - Boise, ID

October 2014 to May 2015

• Registration for Health Insurance

• Filled out applications through healthcare.gov

Member Services Rep

Aerotek - Tempe, AZ

October 2012 to September 2014

• Customer Service (Inbound Call Center)

• Trouble shooting medication reactions

• Provided overrides for Pharmacist

• Routing of all PA's

• Mediation

• Arranged prior authorizations

Education

Medical Assistant

Milan Institute - Nampa, ID

November 2015 to Present

Skills

• MICROSOFT OFFICE (7 years)

• MS OFFICE (5 years)

• PROBLEM SOLVER (10+ years)

• TEAM PLAYER (10+ years)

• TYPING (10+ years)

• Floral Design

• Insurance Verification

• Medical Office Experience

• Data Entry

• Medical Billing

• Medical Scheduling

• Medical Records

• Medical Coding

• Medical Terminology

• Medical Receptionist

• ICD-10

• Anatomy Knowledge

• Multi-line Phone Systems

• Clerical Experience

• CPT Coding

• Experience Administering Injections

• Office Management

• Microsoft Powerpoint

• Customer service

• Medical terminology

• Computer skills

Certifications and Licenses

Driver's License

November 2021 to November 2023

Additional Information

SKILLS

Typing 38wpm Microsoft Office

Effective communication Team player

Problem solver Self-Motivated

Ability to handle pressure situations

Amazing floral design at less cost.

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