NANCY H. WALL
813-***-**** • ad5axq@r.postjobfree.com
Senior Global Leader • Business Strategist & Consultant • People, Program & Project Manager International Facilitator • Learning Experience Innovator • Coach & Mentor
PROFESSIONAL EXPERIENCE
IBM CORPORATION 1999 - Present
Senior Learning Strategist - IBM Consulting
Lead global, high-performing teams to design, develop and implement measurable initiatives.
Manage $14M+ internal budgets/vendor agreements to drive learning strategies.
Support 40K+ practitioners by executing technical, sales, consulting and soft skills learning solutions.
Drove $4M+ in savings by optimizing financial and operational management.
Career/Skills Consultant Manager – IBM Talent Solutions and People Analytics
Championed career, skills and learning strategies to develop IBM talent.
Achieved 90% implementation approval leveraging inference data and analytics to prioritize opportunity identification and issue resolution.
Strategic Learning Initiatives Global Program Manager – IBM Global Learning
Designed first IBM Learning Hub to explore, select, and learn about technical and soft skills topics.
Attained 80%+ satisfaction ratings from 180K+ IBMers’ consumption of customized learning.
Recruited professionals to build high performing global teams to execute customized programs.
Learning Leader – IBM Worldwide Software Group and IBM Watson
Deployed programs to 1,535 executives in 21 worldwide locations.
Led global learning council and achieved 85-98% satisfaction ratings through design and execution of innovative, customized management initiatives.
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Technical Leadership Exchange Global Manager/Consultant – IBM Center for Advanced Learning
Executed innovative Leadership Exchange events to promote the exchange of ideas and innovations based on current, critical issues related to client success.
Redesigned and restructured events which resulted in a 74% cost reduction, a 54% decrease in staffing, and a Net Promoter Score (NPS) of 93.
Managed global team of consultants to identify and close skill gaps, creating best practices and process improvements.
ADDITIONAL PROFESSIONAL EXPERIENCES
Learning Design Consultant Leader – IBM Center for Advanced Learning
Education and Training Program Manager – IBM Performance Operations and Training
Director of Central Florida - Stanley Kaplan Educational Center, Exam preparation
Center Sales Manager - Headquarters Companies, Coworking space
Consultant/Senior Account Executive - Success Sciences, Business management consulting
Adjunct Instructor - University of South Florida and Hillsborough Community College
EDUCATION
Ph.D. - Curriculum & Instruction, Adult & Vocational Education & HR Development
University of South Florida, Tampa, FL
M.B.A - Marketing & Management
Roy E. Crummer Graduate School of Business/Rollins College, Orlando, FL
B.S. - Psychology, Magna Cum Laude; Psi Chi, International Honor Society
Duke University, Durham, NC
NANCY H. WALL
813-***-**** • ad5axq@r.postjobfree.com
CERTIFICATIONS, AWARDS AND DIGITAL CREDENTIALS
Certifications:
Master’s Certificate in Project Management - George Washington University, Washington, DC
Project Management Professional (PMP) - Project Management Institute, Newtown Square, PA
Certified Coach/Professional Life Coaching (CC) - Coach Training Alliance, Ft. Collins, CO
Certified Facilitator – Lead in 30 Trainer Certification, Mesa, AZ
Awards: Innovator’s Award; Bravo Award; Thanks! Award; Center Manager of the Year
Digital Credentials: Career Coach, Mental Health Ally, Be Equal Ally, Mindfulness, Blue Core Coaching, Certified Coach, License to Lead, Certified Manager, Agile, Be Leadership, Enterprise Design Thinking, IBM Consulting Way, Generative AI Overview for Project Managers, Education Industry Jumpstart, Trustworthy AI and AI Ethics, Wellbeing@IBM Platinum Badge, Harvard ManageMentor – Sharpening Your Business Acumen.