CAROL T GADD

**** ****** **** ** 859-***-****

Lexington, KY 40509 ad5avc@r.postjobfree.com

OBJECTIVE

A dedicated professional with a diverse background in reception, logistics management, teaching & mobile device reverse logistics service & repair. Seeks a challenging position to utilize skills & experience, contributing to the efficiency

& success of a dynamic organization.

QUALIFICATIONS SUMMARY

Creative problem solver with strong teamwork skills, including leadership abilities. Excels in fast-paced environments using organizational skills & dedication to beat deadline requirements. Adepts to troubleshooting issues. Energetic professional with solid strengths in:

-Reverse Logistics

-Quality Assurance & Testing

-Data Managment & Security

-Supply Chain Management

-Customer Service & Communication

-Mobile Device Service & Repair

-Oracle EBS Skills -Maintaining Equipment & Inventory

-Apple Configurator Proficiencies -Microsoft Office Skills

-Shipping & Receiving -Compliance & Regulatory Knowledge

-Streamlining Processes -Companywide Correspondence

-Launching Company Initiatives -Vendor Invoicing & Relation

-Record Keeping -Training Employees

Personal Qualities: Quality professional, passionate about work ethic & not only getting the job done but getting it right. Highly reliable with a reputation as a quick learner with super strong initiative. PROFESSIONAL EXPERIENCE

Stratix Corporation – Norcross GA 2019- 2024

Leading industry in nonstop enterprise mobility services & solutions. From consulting to lifecycle services & support, Stratix designs, deploys, & manages over 3 million devices for some of the world’s most iconic brands & largest organizations.

Reverse Logistics- Lead Technician- Service & Repair

- Managed & processed the flow of massive amounts of electronic devices from returns to refurbishment or recycling due to various projects including but not limited to software updates, lifecycle upgrades, end of lease terms, store closings, & damage.

- Generated RMAs in Oracle EBS, managing the RMA process from initiation to resolution.

- Provisioned iOS devices with Apple Configurator to wipe, restore, update, & add company profiles.

- Maintained comprehensive records for all projects & activities, documenting ship tracking, model & serial numbers, RMA history, repair details, & specific client requests.

- Preformed basic function tests, factory resets, & software upgrades for numerous devices such as but not limited to, Apple & Samsung phones & tablets, Zebra & Honeywell rugged devices, Epson & Zebra printers, Chromebooks & laptops, tablet kiosk stands & frames, Verifone card readers/ phone sleds etc.

- Collaborated with cross-functional teams, including warehouse personnel, project managers, sales representatives, & finance staff, to facilitate seamless inventory levels & order management processes.

- Inspected incoming returns, identified repair needs, & performed necessary diagnostics.

- Created & sent return shipping labels, packing lists & supplies to customers.

- Constantly directed in optimizing numerous Reverse Logistics processes by identifying bottlenecks & implementing improvements.

- Provided training & guidance to new team members on Reverse Logistics procedures.

- Individually tested, updated, cleaned, bagged, labeled, & boxed each serialized device returning to Customer Owned inventory/ Warehouse

- Through Oracle EBS, received & transferred devices in & out of inventory, edited sales orders to show correct counts & model numbers, & when company mistakes were found, fixed them to clean warehouse inventory numbers (Ei. applied correct asset tags, adjusted incorrect serial or model numbers in system).

- As a Stratix Safety Committee team member, preformed monthly chemical audit safety data uploads & ensured all first aid kits were stocked; CPR certified

EarthLink/MindSpring Enterprises Inc- ATL GA 1998-2005 Award winning Internet service provider serving over five million subscribers with dial-up, high-speed, web hosting, wireless voice, data services, home networking, security, or voice over IP. EarthLink had over 2000 employees throughout America plus outsourced call centers in India, the Philippines, & America. RideShare/Parking Manager -TESS Department (Transportation, Environment, Safety, & Security)

- Selected by management to launch commute options incentive program. Convinced 40% of EarthLink’s Atlanta- based employees to participate, resulting in 390 cars off the road each day & approximately 13,000 lbs less of carbon monoxide released each day.

- Managed & maintained company vehicle fleet consisting of 15 Rideshare vans, 2 emergency ride home cars & one utility van. Guaranteed the fleet was clean, insured, registered, serviced & repaired.

- Attended Clear Air Campaign (CAC) training sessions on parking management, teleworking, & employer coordinators.

- Won 2001 large business/private sector “Pace Award from the Clean Air Campaign” recognizing EarthLink’s outstanding commute options program. Received letter of & recognition from Governor Roy Barnes for having a major impact on Atlanta’s smog levels.

- Facilitated successful companywide emergency safety program to over 1000 employees & provided CPR to key employees to enhance corporate safety.

- Significantly improved & expanded the recycling program through increasing recyclable stations & through educating staff on benefits.

- Performed daily accounting functions by record keeping & processing invoices from various vendors. Collaborated with vendors & employees to resolve day to day issues concerning parking, accidents, break-ins, towing of cars, parking passes & vanpools/carpools. Mailroom Manager

- Maintained inventory by ordering equipment & office supplies for mailroom. Processed invoices for payment to UPS & FedEx.

- Supervised the Mail Coordinator, Relief Receptionist, Administrative Specialist, & receptionists in two separate corporate locations. Ensured daily mailroom functions were completed & covered.

- Signed for, sorted, logged & delivered incoming mail & packages, cut PO Box mail payments, picked up & metered outgoing mail.

- Expanded mailroom during fast merger growth for success into new & larger facility. Mailroom Clerk

- Assembled monthly mailroom reports for management team with detailed data on productivity including amount of incoming/outgoing packages & pounds of USPS mail.

- Served as Subject Matter Expert for international shipping. Self taught in procedures to expedite high value equipment overseas. Resolved pre-existing international shipping problems in one month with implementation of new procedures.

- Initiated & implemented improved organization to mailroom which sharpened efficiency.

- Shipped out 300-400 packages a month utilizing FedEx or UPS.

- Stamped 300-400 lbs. of USPS Outgoing mail pieces per month including First class, Priority, Express, International, Package parcel, & Certified/return receipt using Hasler Power Post.

- Accepted up to 2000 packages per month from UPS, FedEx, DHL & other couriers. Catalogued & ensured delivery of incoming packages through “Purchasing Net” system (Office Depot & Computer equipment).

- Ensured adequate inventory of copy paper at various corporate stations.

- Sorted up to 5000 lbs. of USPS mail per month & batched appropriately. Delivered mail throughout company.

- Acted as a liaison between internal employee in Pasadena & employees in Atlanta to distribute new cell phones

& return used phones from employees.

Receptionist

- Answered & redirected over 400 calls per day.

- Handled high volume of walk-in customers with a variety of needs including starter kits & software, payment processing & deliveries.

- Greeted visitors, clients, vendors; connected them with employees.

- Maintained visitor badging system.

- Processed MindSpring store sales for employees.

- Controlled & distributed parking passes for over 500 employees. EDUCATION

Teaching Certificate - The Pan American Montessori Society - Kennesaw State University GA Certificates of online childcare training (over 40 courses) - CCEI - ChildCare Education Institute Course studies in English, Spanish, Math & Violin – West Georgia College – Carrollton, GA High School Diploma – Milton High School – Alpharetta, GA SKILLS

PC & Mac Systems; Microsoft Office (Excel, Word, PowerPoint, Teams etc.); Oracle EBS & Oracle Mobile; Apple Configurator; FedEx & UPS shipping (all applications); PitneyBowes & Hasler postage meter machines, mail opener & postage by phone; Meridian switchboard; consistent certifications CPR & First Aid

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