Kolipaka Sai Yashaswini

ad5av1@r.postjobfree.com 848-***-**** https://www.linkedin.com/in/sai-yashaswini-kolipaka/ PROFESSIONAL EXPERIENCE

Experienced project manager with a background in business operations and process analysis. Demonstrated ability to streamline operations, implement process improvements, and drive efficiency gains. Skilled in team leadership, data-driven decision-making, and cross-functional collaboration. Proficient in project management methodologies and tools. EDUCATION

Saint Peters University, New Jersey, NJ, USA

M.S. Data Science

Narsee Monjee Institute of Management Studies, Hyderabad, India Master of Business Administration

Aug ‘22 – Dec ‘23

June ’19 – May ‘21

MallaReddy Institute Of Engineering and Technology,JNTU, Hyderabad, India Bachelor of Engineering – Electrical and Electronic Engineering Sept ‘14 – May ‘18 PROFESSIONAL EXPERIENCE

Business Operation Specialist

Amazon.com Jan’21 – Aug 22

• Implemented process improvement strategies while streamlining the supply chain operations, resulting in a 15% reduction in order fulfillment time.

• Implemented data-driven strategies and performed product quality analysis, contributing to a 12% increase in sales revenue and identifying new market opportunities.

• Developed a New Hire Orientation (NHO) program for new resources recruited to the team, resulting in a 30% reduction in onboarding time by providing the nuances of the standard processes at one platform.

• Evaluated the performance of the team members, while identifying their strong areas and providing necessary guidance if needed, resulting in employee engagement and enhanced productivity.

• Launched new customer support system by collaborating with stakeholders, achieving reduced delay in response time and 30% increase in resolution rate.

• Optimized the inventory management processes, by collaborating with cross-functional teams, reducing stockouts by 25% and improving order fulfillment accuracy by 18%.

• Improved customer satisfaction ratings by 20% through effective communication and problem-solving, leading to enhanced brand reputation.

• Led a project to automate manual processes, resulting in a 40% reduction in operational errors and a significant increase in overall efficiency.

Process Analyst

Cognizant.com Aug’18 – Oct’20

• Optimized the Queue handling process used to eliminate counterfeit and copyrighted content, by creating content buckets, resulting in a 20% reduction in overall process time.

• Collaborated with stakeholders to identify problem routing process inefficiencies and implemented categorization methods, leading to a 15% increase in productivity.

• Identified cost-saving opportunities by eliminating manual processes to analyze data by incorporating automation methods, achieving a 12% reduction in operational expenses.

• Implemented MBRs and QBRs to bridge the knowledge gaps between stakeholders, resulting in a improvement in data accuracy by reducing the error margin and timeliness.

• Trained peers to extract data and audit machine-oriented data sets, by establishing new learning tools and building SOPs

• Partner with operations/business teams to consult, develop and implement KPI’s, automated reporting/process solutions, and process improvements to meet business needs.

• Enabled effective decision making by retrieving data from multiple sources and compiling it into a actionable format.

• Prepared and delivered business requirements reviews to the senior management team regarding progress and roadblocks. SKILLS

Relevant Skills: Advanced Microsoft Excel, MS Office Suite, Tableau, Data Visualization, Business Analytics, Data Analysis and Decision model, Marketing analytics and operations, power BI, Tableau, Marketing and Analytics, CRM LEADERSHIP ACTIVITIES

Hosted events, Mriet EEE department Aug ’17 – Jan ‘18

• Handled the official social media pages and promoted events which increased the SPORTS for the events by 20% than the previous year Department President, EEE(SULEKHA), Mallareddy Institute of Engineering and technology May ’15 – Apr ‘16

• Initiated campus ambassador campaign for college fest which generated a revenue of 1lakh which was the highest ever.

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