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General Manager Customer Service

Location:
Arlington, VA
Posted:
April 26, 2024

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Resume:

Nicholas Howell

Arlington, VA *****

ad5auj@r.postjobfree.com

+1-540-***-****

I am a seasoned and dedicated manager who enjoys overcoming challenges and lifelong learning. A team-building leader with a strong background in sales, marketing and management. A reliable, flexible and quick thinking professional with a balance of soft and analytical skills to ensure streamlined processes, consistent operations, and profitable results. Work Experience

General Manager

Hops N Shine - Alexandria, VA

July 2023 to Present

• Manage and coordinate day-to-day operations across the board with back of house and front of house staff

• Perform COGS and P&L reports weekly

• Inventory for over 100 beers on draft and in bottles as well as high end liquor

• Consult with vendors to maintain a well-stocked bar and organize events around local community causes

• Manage payroll, performance reviews and bonuses with all employees (20+) General Manager

Mussel Bar & Grill - Arlington, VA

January 2022 to July 2023

• Ensured a strong line of communication and flow of performance between BoH and FoH

• Created P&L and COGS reports on a bi-weekly basis.

• Maintained bar inventory and seasonal cocktails working with Lead Bartender Melvin Saldana.

• Established, implemented and upheld company policies across the board.

• Performed EON reports at the end of each evening to keep the managing partnership updated on daily events, issues, and obstacles.

General Manager

Ornery Beer Company - Fairfax, VA

October 2020 to December 2021

• Oversaw a staff of 20-25 individuals and revenue of $20,000+/week. Ensured that there is a strong line of communication and flow of performance between BoH and FoH

• Handled scheduling and payroll for the company

• Maintained bar inventory and created and implemented exciting seasonal cocktail lists

• Established, implemented and upheld company policies across the board

• Performed EON reports at the end of each evening to keep the managing partnership updated on daily events, issues, and obstacles. Regularly created and cross-examined P&L and COGS reports

• Implemented and followed up on customer service and quality control standards

• Voted Best Brewpub in Northern Virginia by Northern Virginia Magazine for the second year in a row Manager/Bartender

The Local Oyster - Ballston, VA

April 2019 to October 2020

• Perform opening and closing duties as both a manager and a bartender, including set-up/take-down of the bar as well as cash drawers and end-of-day reports

• Helped to curate the beer on draft focusing on good, local brews

• Developed and maintained seasonal house cocktail lists

• Learned how to shuck oysters and work in a competent/safe manner around seafood

• Developed complementary food/drink pairings to boost sales and grow the brand General Manager/Lead Bartender

Hops 'n Shine - Alexandria, VA

December 2018 to October 2019

• Promoted in under a year to General Manager by the same managing partnership due to excellent leadership, sales and organizational skills

• Trained and mentored all staff in sales techniques, recommending and upselling cocktails and side orders to maximize both profit and guest experience

• Curated and served over 50 beers on draft in addition to a wide variety of whiskeys and craft cocktails

• Coordinated interaction between FoH and BoH to ensure a smooth-running line, ensure compliance with company policies, regulations and food safety guidelines

• Handled inventory, scheduling and tracked sales performance with consistent end-of-day and end-of- week reports to maximize profitability

• Ran frequent social media campaigns and various marketing events to create a constant flow of new events throughout the week, including (but not limited to) pet adoption events, running clubs, tap takeovers/hosting beer representatives, and various other fundraisers

• Developed strong relations with customers and vendors on behalf of the organization Manager/Bartender

Tysons Biergarten - Tysons Corner, VA

April 2018 to December 2018

• Handled every day opening and closing tasks that come with a bar which could accommodate over 3,000 people

• Coordinated the schedules and daily tasks of a team of 20+ people daily

• Counted the cash drawers in the morning and in the evening Co-Founder/Chief Operating Officer

Atlas Mobile Technologies

October 2014 to January 2018

• Co-founder and COO of a mobile application development company with the goal of providing the public with easy access to state and federal laws (http://atlasmobile.tech)

• Assisted the CEO in daily operations in managing development progress, tracking marketing budget, and mentoring social media specialists

• Managed a team of 7-10 software engineers using the SCRUM framework and conducted weekly meetings in order to ensure functional lines of work flow, maximize profitability and to address any concerns or comments in a timely manner

• Directed research on product marketability and impact within the tech community with emphasis on interface usability, efficiency, and effectiveness

• Functioned as a primary contact for investors and regularly secured working capital

• Facilitated product sales on the front end as well as sales of data to corporate entities and political campaigns, i.e. B2B sales

Booking Agent/Marketing Consultant

One Love Massive, LLC

October 2012 to October 2014

• Managed musical talent and regularly booked 15-20 artists a week

• Secured new clients/venues by following up with existing leads as well as acquiring new leads through cold calls and person-to-person interaction

• Promoted the One Love Massive brand by running grassroots marketing campaigns on social media, pursuing potential clients, and networking at social events Sales Representative

Directed Electromagnetic Technologies - Fairfax, VA June 2011 to October 2012

• Directed classes in how to operate and repair hand-held, military-grade laser systems

• Maintained client relationships and reached out to new clients through existing leads and cold calls

• Generated 40-50 new clients per month with an average of $440 dollars per contract Education

Bachelor of Arts in Anthropology

GEORGE MASON UNIVERSITY - Fairfax, VA

August 2008 to December 2012

Bachelor of Science in Civil Engineering

GEORGE MASON UNIVERSITY - Fairfax, VA

August 2008 to December 2012

Valedictorian

SKYLINE HIGH SCHOOL

2008

Skills

• Operations (8 years)

• Training (9 years)

• Management (8 years)

• Sales and Sales Management (9 years)

• Inventory Management (8 years)

• Team Building (9 years)

• Microsoft Excel

• Sales

• Microsoft Word

• B2B sales

• Sales

• Team management

• Customer service

• Mobile applications

• Leadership

• Scrum

• Business development

• Project management

• Marketing

• Research

• English

• Communication skills

• Public speaking

• Inside sales

• Analysis skills

• Risk management

• Microsoft Office

• Events management

• Organizational skills

• QuickBooks

• Budgeting

Certifications and Licenses

ServSafe

May 2019 to May 2024

Driver's License

Food Handler Certification

Assessments

Bartending — Proficient

March 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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