JANE E. FRAUNDORF

Cell # 414-***-**** ad5au6@r.postjobfree.com

Exceptional Customer Service and Communication/Interpersonal Skills

Innovative, creative, intelligent, customer-service and detail-oriented, career-minded professional with 20+ years of experience. I firmly believe that the customer is always number one, no matter what the circumstances may be. I possess the work ethic and communication skills needed to provide excellent customer service. Actively seeking a permanent position which would allow me to utilize my skills.

KNOWLEDGE AND SKILL AREAS/PROFICIENCIES:

Customer Relations/Communications MS Office (Word, Excel, Access, Outlook)

Multi-level telephone and computer screens

Relationship Building Various D-base systems, including Act Multi-line telephone/switchboard (15+)

Sales/Revenue Growth Quick books certified Inbound/Outbound Call Ctr. Generation

Lead Generation/Appointments All office equipment

Public Relations/Marketing/Advertising

PROFESSIONAL BACKGROUND/EXPERIENCE:

TUNDRALAND/”AKA”: “LEAF HOME”CORP. (NATIONWIDE HOME IMPROVEMENT COMPANY): Late May 2018-Mid July, 2023

OUTSIDE MARKETING REP/TEAM LEAD/APPOINTMENT/LEAD GENERATOR/BRAND AMBASSADOR:

Via numerous Events, (Sporting, Home and Home Improvement Shows, Community-based, Car Shows, Fairs, Festivals, Farmer’s Markets, Open Houses, Senior Living Expos, Charity Events, etc.), Canvassing Door-to-Door occasionally and also through various Retail Establishments,(such as Malls, Sam’s Clubs, Movie Theaters, etc.) and in both Inside and Outside Venues, including the Waukesha Showroom, spoke with potential Customers and generated Leads and Appointments for a Team of Home Improvement Designers to go to in person and in turn, facilitate Sales. Also was tasked with keeping track of personal Appointments, Leads, Sales and Bonuses, Commissions, etc., with a Company-based online System and through other sources, such as email, text, Slack chat, Team-oriented/based Groups, etc.

For a brief time, also Worked in the Call Center remotely for a change of pace and scene and through a Computer-based online System, made/generated a high volume of calls and as a result, created and facilitated Appointments for the Home Improvement Designers to go on and potentially turn into Sales, as well.

(TUNDRALAND/LEAF HOME - Cont.)

ACCOMPLISHMENTS/ATTRIBUTES: (TUNDRALAND/”AKA”: LEAF HOME CORP.):

Valuable Team Player/Team Lead/Co-Leader

Earned numerous Bonuses

Earned High Commissions

One of the top Marketing Reps in the entire Company, consistently

Won numerous Company-wide based Contests

Set Records for most Demos, Sales, Commissions and Bonuses acquired, in any given month, quite consistently and at various times over the years!

MAD CITY WINDOWS AND BATHS/NATIONWIDE HOME IMPROVEMENT COMPANY:

RETAIL AND EVENTS SALES ASSOCIATE:

Early Sept. 2023-Late March 2024

Duties in this Position were very similar to those of Tundraland/Leaf Home, except for, did no Canvassing, that was a completely separate Department and so only Worked in the Marketing Department/Inside and Outside, for the Retail and Events Division and of those two different Divisions, presided most often and predominantly, in the Retail Sector, in which was tasked to approach Customers in Southeastern WI Walmarts mostly and through various means, including scratch-offs, pull tabs, etc., encouraged them to see what they won for an incentive and if they were Home/Condo/Mobile Home Owners, attempted and diligently persuaded them to set up Home Improvement Appointments for a Sales Designer to come out to their Home and present our Products/Services to them in order to further beautify their Homes and in turn, potentially generate Sales. Also peformed the same Job duties and tasks at various/numerous Events, Expos, Pet Shows, Home Shows, etc., as well. Furthermore, attended occasional Team Zoom Meetings, worked with a variety of different Departments, including the Call Center throughout Tenure there and was a Team player, in addition to having own personal goals and aspirations, which was fortunately able to achieve on a regular basis and was one of the Top Reps in my Division almost consistently and Weekly in terms of number of Demos, as well as, Sales often enough, as well, in time there!

VARIOUS STAFFING AGENCIES:

January 1997-Ongoing

Temporary and Long-Term Assignments

EXPRESS PERSONNEL OFFICE TEAM/ROBERT HALF/ACCOUNTEMPS

SEEK CAREERS AND STAFFING QPS STAFFING

NEXT LEVEL STAFFING SITE STAFFING

RANDSTAD PLACEMENT AGENCY ADECCO STAFFING

MANPOWER EXTENSION STAFFING

SNELLING PERSONNEL SERVICE ACCOUNTING PRINCIPALS

EXECUTIVE CONSULTING IMAGE ONE STAFFING AND MODELING

NISSEN AND ASSOCIATES BIG ORANGE PRODUCTIONS/EVENT MARKETING

TRINITY/SOURCEPOINT CORPORATION, ETC. ADVANTAGE SALES AND MARKETING

JOB RESPONSIBILITIES/DUTIES HELD:

Call Center/Account Management/Customer Service/Inside/Outside Sales, (Industrial/Manufacturing/Commercial/Medical/Advertising/Promotions/Retail, etc.)

Marketing/Public Relations/Advertising/Product Demonstrating/Trade Show/Convention/Display/Counter/Showroom Work

Upselling/Lead Generation/Appointment Setting/Relationship and Data/Customer Base Building and Facilitating

General Office and all different forms of Clerical and Receptionist/Secretarial/Administrative Work, (Office Mgr., Office/Sales Assistant, etc.)

Numerous other different and varied types of Secretarial/Administration/Administrative Duties, Policies and Procedures

Co-Management and other overall basic Supervisory Duties, Procedures, Policies and Skill Sets

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