Customer Service Representative
Resume:
Shanycka Hines
Customer Service Representative
Sacramento, CA 95823
ad5atp@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Caregiver
In Home health Support - Sacramento, CA
January 2017 to Present
Help client with everyday living needs. Cooking,house cleaning, laundry, dressing, bathing, errands, medication reminder.
Customer Service Representative
A.C. T - Sacramento, CA
October 2021 to February 2022
Income call center contracted through Bank of America to handle EDD prepaid bank cards. Access secured information determine fraud accounts. Help client with questions or concerns regarding account. Reset pass words, security questions. Data entry
CSR - Customer Service Representative
Luxer One - Sacramento, CA
October 2019 to September 2020
Incoming call center. Trouble shoot Luxor lockers, robot system, reset lock codes. What h security cameras locate missing packages, reach out to office staff and police regarding stolen packages. Track packages.
Data Entry
CGI - Sacramento, CA
May 2019 to October 2019
Contracted by the state to process checks for In Home Health Services. Entering and processing time card into computer. Mostly using 10 key skills.
Customer Service Representative
Teledirect Communications - Sacramento, CA
September 2017 to February 2019
Dedicated team member taking inbound calls for many different companies. Data Entry. Assembly Line Worker/Quality Control
Amazon.com - Sacramento, CA
July 2017 to August 2017
Assembly line assembling shelves
Assistant Chef
Pacific Coast Catering - Carmel-by-the-Sea, CA
July 2016 to November 2016
Prep and Cook food for event. Set up and clean after event Prepare party supplies. Serve food and drinks. Sales /Customer Service Representative
Snap Marketing - Sacramento, CA
February 2016 to July 2016
Taking inbound calls. Helping with any questions they may have. Outbound calls time share sales Caregiver/Provider
Mrs Angela Blackburn - Sacramento, CA
January 2014 to July 2016
Responsibilities
I cooked cleaned the house. Helped patient get to and from appointments. Companionship. Help with every day living needs
Accomplishments
I have made a real good friend.
Customer Service Representative
Reserve America - Sacramento, CA
January 2016 to February 2016
Responsibilities
Take inbound calls talking reservations for all the national parks, lakes and camp grounds. Process credit card payments.
Skills Used
Computer skills listening good customer service
care giver
Mr. Anthoney Ashwood - Sacramento, CA
May 2009 to May 2014
Responsibilities
Help with daily living needs. Cook, clean, shopping, paying bills. Giving medications. customer service
Sacramento Bee - Sacramento, CA
April 2007 to August 2007
Responsibilities
Re sale news paper subscriptions.
Skills Used
Patients, sales, computer knowledge.
Leasing Agent
Page Property Management - Salinas, CA
December 2003 to February 2005
Responsibilities
Show properties, collect rent, lease properties. Customer service. Skills Used
Computer, fax, answering phones. Great clients.
Education
None in Medical Assistant
Kaplin College - Sacramento, CA
Skills
• Microsoft office, Excell,Word. Fax Machine,10key,P.B.X machine, cooking, cleaning, compassion, honesty, self motivated
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Accounting
• Filing
• Organizational Skills
• Outlook
• Time Management
• Data Entry
• English
• Microsoft Office
• Receptionist
• Phone Etiquette
• Property Leasing
• Typing
• Residential Cleaning
• Property Management
• Administrative Experience
• Cold Calling
• Meal Preparation
• Caregiving
• Catering
• Home Care
• Laundry
• Payroll
• Accounts Payable
• Accounts Receivable
• Office Management
• Outbound Sales
• Research
• Bartending
Certifications and Licenses
Driver's License
CPR
First Aid
Assessments
Administrative support professional fit — Proficient April 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Project timeline management — Proficient
November 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Professionalism — Proficient
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
April 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Technical support: Customer situations — Proficient April 2022
Responding to technical support situations with sensitivity Full results: Proficient
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
November 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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