Roxany Guzman

*** ***** ****** *** * Yerington Nevada 89447

Cell: 775-***-**** - ad5asd@r.postjobfree.com

Professional Summary

Qualified customer service with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Patient and empathetic customer service with extensive background in conflict resolution and customer care.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Friendly Sales Associate adept at working in diverse retail and customer service environments.

Work History

07/2017 to 09/2019

Shipper/safety Peri & Sons Farms Inc – Yerington, NV

Dispatched for same-day pick-ups.

Read bills of lading to determine assignment details.

Answering phones, inputting drivers’ information in the system

Checking inventory and making transfers.

Send emails to communicate updates.

Check that all chemicals had their labels updated.

Check the ranches that had the proper sanitary equipment for workers.

Provided workers with masks, gloves, aprons and all the necessary equipment.

Also translate the safety meeting to the workers that we provided them at the ranches.

Attend all the audits or supervisions that were held during the harvest.

10/2015 to 02/2017

Head Cashier Sales – Los Angeles, CA

Oversaw daily financial functions, including accounting, payroll, and financial reporting.

Supervised accounts receivables clerks, team of five.

Oversaw daily office operations for staff of [10] employees.

Coded accounting documents.

Streamlined workflow.

Maintained exceptional customer service.

Entered client information into the databases quickly and with minimal errors.

Performed inventory and restocking assignments as necessary.

Input data to the end of the day report, safe deposit cash, checks, credit and debit cards transactions sales during the entire day.

12/2013 to 06/2014

Customer Service Conroy’s Flowers – Los Angeles, CA

Recipient of multiple positive reviews acknowledging dedication to excellent Customer Service.

Managed wide variety of Customer Service and administrative tasks to resolve customer issues quickly and efficiently.

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Designed displays to make the store experience interactive, engaging and reassuring.

Asked open-ended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

Folded and arranged garments in attractive displays.

Communicated all store initiatives and promotions to customers to generate return business.

Provided an elevated customer experience to generate a loyal clientèle.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained cleanliness and presentation of stock room and production floor.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Recommended alternative items if product was out of stock.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Routinely answered customer questions regarding merchandise and pricing.

Created and maintained an organized database to develop promotional sales.

Dedicated to continuously improving sales abilities and product knowledge.

Replenished supplies, bags and other materials at each cash wrap.

Earned management trust by serving as key holder, responsibly opening and closing store.

Developed reputation as an efficient service provider with high levels of accuracy.

01/2013 to 12/2013

Cashier ServerKing Taco # 10 – Los Angeles, CA

Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.

Reported to each shift on time and ready to work.

Verified that prepared food met all standards for quality and quantity.

Strictly followed all cash, security, inventory and labor policies and procedures.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Greeted customers and provided excellent customer service.

Performed all position responsibilities accurately and in a timely manner.

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Pleasantly and courteously interacted with customers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Built loyal clientele through friendly interactions and consistent appreciation.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Handled currency and credit transactions quickly and accurately.

Followed food safety procedures according to company policies and health and sanitation regulations.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

11/2011 to 05/2013

Designer Conroy’s Flowers – Bell Gardens, CA

Floral designer. Customer service, answering phone calls and taking order online.

Make end of the day report. Close shift, and deposit end of the day sales.

Key holder open and close.

Education

2002

High School Diploma:

Huntington Park high school - Huntington Park, California

2011

Associate of Arts: Administration of justice

East Los Angeles college - Los Angeles, California

3.0 GPA

Member of the administration of justice Club

Associate degree

Diploma: Community service

Los Angeles police department - Los Angeles, California

2018

1 year: Administration of justice emphasis on human resources

University of Phoenix - Los Angeles, California

2019

65 units: business administration emphasis on accounting

University of phoenix- online courses.

Skills

Initiative and problem-solving abilities.

Quick learner

Organization

Exceptional communication skills

Multitasking

Dependability and time management

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