KATHLEEN FLANIGAN

**** ********* ** ********** **, 41005

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Results oriented catering management professional with experience in banquet service operations, restaurant and large scale convention activities. Broad based generalist in developing operational procedures, strategic relationships and implementing policies and programs that enhance organizational effectiveness impacting bottom-line results. A team player with strong leadership skills providing innovative approaches in the area of:

Banquet Sales and Operations Employee Leadership

Optimize Profitability and Service. Training & development Creative Menu Execution Bar Operation and Catering Events Client Relationships Profit and Loss Accountability Masterpiece Creations, Northern Kentucky Convention Center 1999-Current General Manager (2004 – current)

Strategic direction and effective operations of all food, beverage and merchandising activities and initiatives. Hands-on management and oversight of events and activities scheduled, while maximizing financial performance, controlling expenses, ensuring quality service and establishing priorities. Collaborate with functional area leadership such as administration, culinary production, hospitality, warehousing, sales and accounting to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications. Generate new business, expand existing business, clients and accounts. Accountable for all activities related to employee performance, selection, assessment, training, recognition and retention.

- Construction and installation of Starbucks Coffee Shop

- Sustained ability to meet annual revenue goals; exceeded goal for 2017 by 20%

- Managed Sales,Banquets, Culinary and Retail Sales

- Awarded BTBT Award (Better to Be There) Company competition finding who has the Best idea to initiate Revenue or increase in customer satisfaction and outstanding Compliance Achievement for 2017

Assistant General Manager (1999 – 2004)

Establish unit priorities and provide guidance and operational oversight in the efforts and accountabilities of 30 Convention Center employees. Significant latitude and accountability for staffing, delegating, performance management, planning, controlling expenses and coordinating events. Liase with and solicit on-going feedback and guidance in order to ensure expected quality and improve service results. Ensure compliance with company standards, client specifications, contractual obligations and regulatory compliance requirements.

Volume Services America, Baltimore Convention Center 1997-1999 Food and Beverage Manager

Responsible for the overall operations (managed all aspects of the Convention Center from Room Service,Concessions, Culinary, and Banquets), Lead the efforts and accountabilities of 30 Convention Center employees, and built Great relations with Building Staff. Service America, PMA Insurance Group, Conneticut 1994 - 1997 Assistant Manager

Responsible for the overall operations including cash accountability, open/close of Café, coordinating schedules and daily accouting entries. Lead the efforts and accountabilities of 60 Convention Center and concession employees.

Education

B.A. Business Management, Merrimack College, North Andover, Mass Volunteer Experience

MBF Computer Center, Annual Holiday Dinner, Zoofari, Hunger Alliance, Lymphyonia, Empty Bowl, Petcasso