Shelly strope

Athens, PA *****

ad5ar2@r.postjobfree.com

570-***-****

Accomplished Service Writer with 4 years' success in assisting with daily business operations in the automotive industry. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service. And a Customer service abilities all my life.

Authorized to work in the US for any employer

Work Experience

Automotive Service Writer

Elm Chevrolet - Elmira, NY

November 2023 to January 2024

services.

• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

• Worked effectively with repair staff and parts providers, staying current on availability and service processes.

• Presented different repair options to customers to help each person make appropriate choices.

• Logged work orders and change orders into database to track job status.

• Gathered information through research and vendor inquiries to provide job estimates.

• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.

Automotive Service Writer

Ferrario Auto Team - Elmira, NY

September 2023 to October 2023

services.

• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

• Worked effectively with repair staff and parts providers, staying current on availability and service processes.

• Presented different repair options to customers to help each person make appropriate choices.

• Logged work orders and change orders into database to track job status.

• Gathered information through research and vendor inquiries to provide job estimates.

• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.

Order Picker

CVS CAREMAK - Waverly, NY

September 2022 to September 2023

Worked in the rx part of ware house, picked correct medicine as ticket said. And put in totes. Automotive Service Writer

Wiliams ford - Sayre, PA

August 2021 to August 2022

services.

• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

• Worked effectively with repair staff and parts providers, staying current on availability and service processes.

• Presented different repair options to customers to help each person make appropriate choices.

• Logged work orders and change orders into database to track job status.

• Gathered information through research and vendor inquiries to provide job estimates.

• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.

Bar Manager/Head Bartender

Rock& Doc’s Pub - Sayre, PA

October 1996 to October 2020

Bussed and reset tables to keep dining room and work areas clean.

• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

• Cultivated warm relationships with regular customers.

• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

• Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.

• Assisted in food preparation as directed while following instructions to meet specific dietary needs. Appointment Coordinator/Receptionist

Williams Toyota - Sayre, PA

February 2019 to March 2020

1. Handled phones, faxes, emails

2. Monitored office supplies

3. General clerical support duties including faxing, scheduling and placing orders Administrative Assistant

Knolles Rosenbloom Law Firm

March 2017 to March 2018

1. Filing

• Managed day-to-day operations of Taunya Knollles Rosenbloom such as Wills, estates,

• Handled phones and faxes

• Monitored office supplies

• Responded to emails/faxes

• General clerical support duties including faxing, scheduling and placing orders

• Ordered and distributed work orders

• Coordinated accounts receivable and reports

Skills

• Digital Marketing

• Marketing

• Social Media Management

• Branding

• Market Research

• Accounts Receivable

• Sales Management

• Search Engine Optimization (SEO)

• WordPress

• Google Analytics

• Email Marketing

• Public Relations

• Cash register (10+ years)

• Accounts receivable

• Customer service (10+ years)

• Data entry (4 years)

• Typing (10+ years)

• Clerical experience (10+ years)

• Front desk (4 years)

• Loan processing

• Sales (10+ years)

• Computer skills (10+ years)

• Communication skills (10+ years)

• Bookkeeping (10+ years)

• Service writing (3 years)

• Dealership experience (4 years)

• QuickBooks

• Office experience (4 years)

• Microsoft Office (10+ years)

• Microsoft Excel (2 years)

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