Silvia Mumbua

* ********* ***** ************, ** 20866 703-***-**** ad5aqb@r.postjobfree.com

Profile

Astute and collaborative team player who is well versed in financial products, account management, business operations and regulatory compliance. Personable, professional, effective communicator with excellent business acumen, detail-oriented, high-level of customer service and retention skills. Successful track record in analyzing financial documents, assessing, loan origination and approving loan applications. Passionate about assisting clients, contributing to generating new business and achieving goals. Reliable, dependable, and dedicated Demonstrated Skills: Time Management, Planning, Prioritizing, Organization, Communication, Social Intelligence, Leadership, Problem Solving, Work Ethic and Adaptability Professional Experience

ASSISTANT MANAGER MARINER FINANCE - LAUREL, MD JAN. 2022 - PRESENT

• Provide service to customers and prospective customers seeking loans and Extend credit through a variety of loan programs

• Approve exceptions to policy as authorized by Manager based on nature of exception, customer retention needs and related factors

• Resolve product service, and policy related problems for customers with exceptional timeliness, accuracy, and professional courtesy

• Originate, review, and approve loan applications, review approved loans for possible up-selling, deny loans for possible counteroffer and settled loans for completeness of documentation

• Assist Branch Manager with administrative duties for existing and potential customers; completes reports, initiates contact with customer as Manager’s direction to acquire additional financial information and communicate/resolve problem situations and ensuring the branch is complying

• Effectively communicate with and motivate others and coordinate functions and daily operational issues through communication with Regional Manager

• Perform additional functions such as collecting payments, completing, and processing loan applications, contacting customers for late payments

• Training new team members on effective delinquency collection procedures SENIOR CLIENT SOLUTION SPECIALIST (REMOTE) PNC BANK NOV. 2021 – DEC. 2021

• Handled relationship management activities with new and/or existing clients in a book of business to increase sales, revenue, and market share with relevant sales goals

• Built an effective network of internal and external relationships, such as community or industry relationships, to actively acquire new clients/expand existing clients and enhance client experience

• Communicated the beneficial banking services to the clients by presenting the full range of PNC's products and services

• Focused on client opportunities by providing insight based on an understanding of the client's needs and their financial well-being. Increased client engagement, customer satisfaction and loyalty.

• Ensured prompt and consistent delivery, including closed-loop communications with all internal/external parties

• Maintained contact with customers to continue building and retaining relationships Silvia Mumbua

Page 2

ASSISTANT BRANCH MANAGER PNC BANK - WASHINGTON, DC FEB. 2020 – NOV. 2021

• Managed priorities through planning and execution to drive all aspects of branch performance. Handled revenue and customer loyalty through consultative interactions with clients, and solutions that helped them with achieving financial well-being

• Created a differentiated customer experience, making banking simplified in an omni channel environment. Led and influenced the agenda of a broad range of eco-system partners

• Accountable for risk management and compliance in a complex business environment. Built a high performing and productive team through the attraction, on-boarding, training, coaching and professional development of branch team members

• Planned and executed a branded sales process to achieve sales targets and customer loyalty. Increased branch revenue through the acquisition, share-of-wallet growth of consumer/business households and by effectively leading eco-system partnerships

• Coached my team to confidently engage with customers in technology enabled interactions, providing solutions and advice-oriented consultation that improved client financial well-being. Spearheaded effective problem resolution, making banking easy for customers. Connected all of PNC, delivering a seamless customer experience in an omni channel environment

• Responsible for acquiring and retaining talent. Constructed a lasting employee experience by making professional development a priority for all branch team members. Ensured employees achieved performance goals and activity expectations through effective and ongoing performance management

• Assisted the Branch Manager with administrative duties as required OPERATIONS SPECIALIST PNC BANK - WASHINGTON, DC OCT. 2018 – JAN. 2020

• Worked independently to conduct comprehensive examinations/reviews of pay accounts for branch daily operations, ensured all were completed in an efficient and accurate manner

• Managed operational, human capital, reputational and business risk. Exercised leadership, authority and sound decision making to mitigate sales practice risk. Ensured compliance with regulatory guidelines and adherence to established policies and procedures

• Coached and mentored team members by example in adhering to all policies and procedures, demonstrating sound judgment within established limits

• Exercised leadership, authority and critical decision making to mitigate sales practice risk. Ensured compliance with regulatory guidelines and adherence to established policies and procedures

• Demonstrated expertise in the bank’s policies and processes to manage within the bank’s risk demand

• Assessed and effectively coached the branch team by ensuring a proper review and coordination of various activities to promote adherence to all regulatory, security and audit requirements within the universal branch

• Managed risk through adherence to all policies and procedures, demonstrating astute judgment within established limits. Demonstrated a heightened scrutiny to identify and avoid loss. Participated in branch daily operations to ensure they were completed in an efficient and accurate manner FINANCIAL CONSULTANT PNC BANK - WASHINGTON, DC NOV. 2016 – OCT. 2018

• Devised a proactive sales conversations through internal and outbound interactions with a defined sales process

• Managed and evaluated the customer experience by identifying opportunities to improve the customer's financial well-being

• Supported transactions and addressed inquiries, developed reports, and assisted colleagues and customers

• Educated customers on options for managing financial transactions by leveraging technology, tools, and resources

• Applied product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty

• Resolved customer inquiries, proofread paperwork, and maintained document files Silvia Mumbua

Page 3

TELLER PNC BANK - WASHINGTON, DC MAY 2015 – NOV. 2016

• Ensured branch daily operations and maintenance transactions were completed in an efficient and accurate manner.

• Processed account transactions reconciled and deposited daily funds. Informed customers of bank products, referred inquiries to designated personnel, provided account status data

• Responsible for on-boarding, training, supervising, and delegating tasks for new hires. Handled phone system; ensured accurate messages

• Cross-sell bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directed customers to a branch representative

• Reconciled cash drawer by proving cash transactions; counting/packaging currency; along with other transactions. Organized excess cash and mutilated currency to head teller; maintained supply of currency as needed Technical Experience

MS Office Suite G Suite Zoom Ring Central

Education

BACHELOR OF SCIENCE DEGREE-

INTERNATIONAL BUSINESS

ADMINISTRATION 2014

UNITED STATES INTERNATIONAL

UNIVESITY

Concentration: Finance Relevant courses: Corporate Finance, Money & Capital Markets, Investments,

International Managerial Finance, and Financial

Information Systems. Credit and Banking, Introduction to Marketing

KENYA SCHOOL OF MONETARY STUDIES

2008-2009

Graduated with Certificate in Banking and Financial services. Relevant Courses: Advanced and Intermediate Accounting, Auditing Strategic Management, Financial management and Operations Management

References available upon request

Contact this candidate